[Hans]

If you don’t see any recordings—after all, you have a black screen in your app—how ​​do you know that your cameras are working? You say yourself that the video is not being recorded. But do you actually have video feeds in the app?

If you connect the remote control and try to take a photo using the remote control, does that work?

[Hans]

If you are also having problems with the K7 on an Android, you can try reflashing the firmware.

Both cameras are recording correctly, so no image loss due to a defective camera?

I see on your screenshots that the SD card is still completely empty. I read that you formatted the SD card using the Innovv app, but did you put the SD card in a computer again afterwards? An SD card that has been read in a computer can also cause problems. So, after reading the SD card in a computer, format the SD card again using the Innovv app. Does the SD card also meet the specs set by Innovv? That is, a write speed higher than U1.

What happens if you do connect the remote control? Right now, you also have no indication of what is happening. The blinking of the LEDs on the Renote control can also provide an indication of what is going wrong; you are missing this information now.

[Hans]

Hi Corey,
In your first message you mention that you cannot post a message, but you are actually writing a message. In short, you can post a message.
Additionally, you mention that you are having many problems but that it also works well. So what has changed that it no longer works? Have you changed a setting on the K7 or on your phone? Or started using a different phone?
The K7 does not connect via cellular data, so that cannot be the cause.

But to help with solutions:
Do you have a virus scanner/firewall or a PN enabled? These are also often the cause of a black screen in the app.

[Hans]

Hi Brett,
You will then have to manually disconnect the Wi-Fi connection to the CPMC screen and then establish a Wi-Fi connection with the K7.
You can configure the K7 so that the Wi-Fi turns off automatically after a preset time. This way, the Wi-Fi connection to the K7 drops, freeing it up for your CPMC screen.
In principle, you only need the Wi-Fi connection to set up the K7 (once) and possibly to download saved videos. So, you do not need it while driving.
The Innovv app is designed to work on a phone, not via Android Auto or similar systems.

[Hans]

You do indeed need to connect the cables as stated in the manual.
The camera switches on automatically when you turn on the ignition and switches off again when you turn off the ignition. Switching off the K6 can take approximately 25 seconds.
If you have set loop recording, the K6 will automatically overwrite the oldest recording to make room for a new recording when the SD card is full.

[Hans]

Hi Angel,
The Wi-Fi LED constantly blinking can have several causes; please also refer to the manual.

• One of the cameras disconnected: Are you missing any footage from one of the cameras during recording?
• Accident video: Is the sensitivity of the G-sensor not set too high?
• Successfully taken picture: Is the button on the remote control not partially pressed, causing photos to be taken continuously?

[Hans]

Hi Bart,
It is possible that the GPS receiver has broken down. Unfortunately, there are few ways to test if this is the case. You can really only test with another receiver.
Another option is to re-flash the firmware in case it has become corrupted, causing the GPS signal to no longer be processed properly. A factory reset is also an alternative. However, do give the K5 time to get a GPS fix again afterwards. If the K5 hasn’t detected a GPS signal for a long time, it can also take longer to establish a GPS fix.
If this doesn’t help, you could purchase a new GPS module to see if that is the solution; this would be an investment of approximately 30 euros.

[Hans]

These voltages seem to be correct.
Can you check what the K3 does with a USB power bank connected? Do disconnect the power converter before connecting the USB power bank. This is to rule out whether the problem is caused by the power converter.

[Hans]

Hi Nicholas,
The video files are indeed not combined. Two separate files offer more editing possibilities than a file in which both images have already been merged. One user wants them combined this way, while another user prefers a different method. That is why the front and rear files are saved separately. Also, given the differences in resolutions between the front and rear cameras, it is easier to save them separately.
You can view the (downloaded) files simultaneously with Dashcam Viewer (www.dashcamviewer.com). With this program, you can also read the GPS data and view it at the same time as the video footage.
If you want to combine the video footage yourself, look for a video editing program.

dashcamviewer.com

Dashcam Viewer | Unleash Your Dashcam’s Full Potential

Dashcam Viewer is powerful, state-of-the-art software with unique and functional features that will unleash your dashcam’s full potential.

[Hans]

Firmware update, see this link
https://innovv.com/pages/k3-dashcam-support

Disconnecting the power supply will have no effect if the supply voltage is incorrect. If you have the option to measure the supply voltage with a multimeter, I am interested to see what you measure with: – ignition off, – ignition on but engine off, – ignition on and a running engine.
Also check if the power supply connections are still in good condition: good contact, no dirt or moisture.

innovv.com

K3 Dashcam Support

INNOVV creates advanced motorcycle safety systems, from dash cams and CarPlay displays to BSD solutions. Ride safer with premium technology designed for performance and reliability.

[Hans]

You can try reflashing the firmware. It may have become corrupted.
It is also possible that the power supply voltage has dropped too low; check this with a multimeter. You can also power the K3 with a power bank (minimum 2Ah) and see what happens. Be sure to disconnect the power module before connecting the power bank.
When the Wi-Fi module is switched on, more power is required. If this power is not available, the K3 switches itself off. If the yellow wire still has voltage, the K3 switches back on and the on-off loop starts again.

[Hans]

Hi Doron,
How did you connect the power supply?
Did you connect the power supply as stated in the manual?
What color is the LED on the power module? Does it light up continuously or blink? Is there a noticeable difference when you start the bike or not?
Did the K3 work properly before? What happens if you remove the SD card?
Do you not see the K3’s Wi-Fi network on another phone either?

[Hans]

Hi Adi,
As far as I know, the N2 BMW cannot be powered outside the BMW. I cannot find anything in the manual about an external power supply.

[Hans]

Hi Bart,
I am curious if this is the solution for you.
I look forward to hearing the result.

[Hans]

Hi Ash,
Thanks for the feedback.
The advice is also to always format the SD card using the Innovv app. That way, you can be sure that the SD card is properly configured for the Innovv cameras.

Have fun with your Innovv camera.