[Hans]

Hi Jeff,
Thanks for the feedback.
Have fun with your K7.

[Hans]

Is it possible that your phone cannot play MP4 files? Try playing the files with the VLC player app from VideoLan. It does not work with another phone either.

Do you see the files in the app, but you cannot start them or do you not see them at all?

If you want to play them, did you download them first? Or do you watch the recordings directly via the app from the camera?

If you get an error message on the screen, what is it?

[Hans]

Hi Adam,
5, Updates take much longer than 2 seconds. After the successful upgrade, the K7 will automatically boot up and the red light will be solid on. The firmware will be deleted once updating is finished.

Format the SD card before the update using the Innovv app.
Make sure the SD card is completely empty and place the update file in the root of the SD card.

Questions
1, renaming is not necessary
2, A 64G card is probably too big. Try a card between 8 and 32GB
3, You can format the card with the Innovv app.

[Hans]

Hi Adam,
I am not the maker of the manuals, these are made by Innovv. I am just an enthusiastic Innovv user🙂

[Hans]

Hi Jeff,
It is true that you should format the SD card using the app and not a computer.
You can’t access video files from your phone… You can’t play them with the app or download them?

[Hans]

Hi Tony,
Thanks for your feedback.
Let us know if the new gps module solved the problem.

[Hans]

Hi Bernado,

On which other K7 page did you ask your question?

1
If you have connected the yellow wire properly to a switched power supply, the K7 will start automatically when you turn on the ignition of your motorcycle. The K7 will then also turn off automatically when the ignition is turned off.

2
iPhones sometimes have trouble getting a wifi connection with the Innovv cameras. If this is the case, the advice is to put the iPhone in airplane mode and then manually make the wifi connection.

3
The iPhone does not have to be connected to the K7.
The K7 will automatically start recording.
The iPhone only has to be connected to the K7 if you:

• want to change settings
• want to download recordings.

To download a lot of recordings, it is better to put the SD card in your computer. The wifi connection of the K7 is not fast. Downloading a lot of videos takes too much time. Downloading a single video is no problem.

[Hans]

Hi Adam,
The yellow wire is not the primary power source, those are the red and black.
The yellow wire is only a switch wire to switch the K7 on or off. You can connect this wire to the red wire during testing. If you want the K7 to switch off again, disconnect the yellow wire from your red wire.
In any case, do not use Scotch Lock connectors. These will eventually cut through your cable due to the vibration of the wiring.
Wago connectors are a good option. The best option is to solder, then you do not have to cut any cables.

Below is a picture of a Scotch Lock connector (worthless junk)

[Hans]

Hi Jeff,
Innovv only mentions the changes compared to the latest version. No version log is published on the site.
Innovv assumes that you keep an eye on whether a new version has been released and that you keep your own Innovv camera up-to-date.
I have created a folder on my computer where I keep all firmware versions with a print screen of the improvements. In case of problems I can easily downgrade my firmware version to a version without problems (if this is necessary).

[Hans]

Hi Jeff,

As far as I know changes are implemented immediately.
But this is also easy to test…

[Hans]

Hi Tony,
If you place the GPS receiver loosely on top of the duckbill, you will have reception.
Make sure that the GPS receiver has a clear view of the sky. No tall buildings around you and do not stand under a canopy or in a garage.
The first time that the GPS receiver gets a fix can take a long time, sometimes several minutes. If you are standing still, this will happen faster than when moving. Once there has been a first fix, the next time the K7 is started, there will be a fix faster.
The connector of the GPS receiver, is it properly secured?
If the problem persists, contact the seller of your K7.

[Hans]

Hi Samuel,
In which folder are your videos saved? Check all folders, you will probably also find your video in the Accident Videos folder. If this is the case, then your G-sensor is set too sensitive.
The K7 automatically records videos continuously. This with the length that you have set with the Loop Recording Duration. If the yellow wire is connected correctly, the K7 will automatically start recording when you turn on the ignition of your motorcycle.
To save a protected video, you have to hold the button on the remote control for about 2 or 3 seconds. The LED with the camera symbol will then flash quickly, 2x per second.
The wrong accident video can happen if the triggering of the G-sensor just happened at the beginning of the new video, for example in the 1st second of the next video.
The recording for the fast stop, can’t be found in any folder?
Did you format the SD card in a computer or with the help of the Innovv app? The latter is advised to prevent problems with the SD card.
Usually, after an accident, the battery of a motorcycle is disconnected. This is to prevent fire due to short circuit, for example. From the moment it is disconnected, the K7 will no longer record and the recorded videos will no longer be overwritten.
With a 512GB card, you do not have to worry that activating the parking mode by towing your motorcycle will overwrite the recordings.
Which customer service did you contact? With Innovv.com or with another dealer?

[Hans]

Hi Jeff,
The same coordinate can be written in different ways. Depending on which system you use, you will have to convert/recalculate a coordinate.
You can assume that if you have placed your GPS receiver correctly, the measured position in the GPS signal can be quite accurate, within a few meters. But this also depends on various factors.

• place of your GPS receiver on your motorcycle
• is the GPS receiver placed horizontally?
• many tall buildings around you
• etc.

https://www.wikihow.com/Write-Latitude-and-Longitude

[Hans]

Hi Richard,
The ThirdEye works with frequencies between 77-79Ghz. Radar detectors generally work between 10-27Ghz. I therefore do not expect a radar detector to be activated by the ThirdEye.
I have never been stopped by the police because their radar detector would have gone off because of my ThirdEye. In addition, the ThirdEye points backwards and that is also not a logical place for a radar detector.
The radar of a car with adaptive cruise control is also around 77Ghz. And these do not cause any problems either.
So you can drive without any problems with your ThirdEye.

[Hans]

Hi Adam,
The Wago connectors are more intended for the electrical installation in a home. That is why they only have a wire connection on one side. I have no experience with Wago how these remain clamped when they vibrate due to engine vibrations.
The Posi Tap seems to me a better solution. Make sure you order Posi Tap for the correct wire diameter. A Posi Tap that is too large can eventually damage your wiring (too much).
I prefer soldering myself.