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Forum Replies Created
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Hi Murray,
That indeed looks like the ghosting of the Nav VI.
With my Nav VI, ghosting was caused by grease stains on the touchscreen. After cleaning it thoroughly, the problem was gone.
Does the touchscreen still look intact? No bumps, dents, pits, or scratches?
Is there no dirt between the edge of the screen and the housing either?
Are the contacts between the N2 and the BMW cradle also clean (grease-free?) Cleaning agents can sometimes leave a residue, which can cause poor contact. Even rubbing alcohol sometimes leaves some residue behind.
It is possible that after driving for 30 minutes, the contacts vibrated ‘clean’, causing the ghosting to stop.
If the problem persists and everything looks intact, clean, and normal, you can always contact the seller to have the N2 replaced under warranty. -
Hi John,
Did you use an external power supply that can deliver enough power, at least 2A?
Is there a rubber ring on the cover near the SD card slot? If not, moisture may have gotten into the K6.
You can charge a phone using the USB-C connection on the K6 power supply; if so, the power supply is fine.
Try starting the K6 without the rear camera connected. And starting it without the SD card, does that work? -
Hi Kevin,
Have you given the app all the permissions it needs? Including viewing media (photos and videos)? -
Hi Kevin,
Does your K7 only make one large recording now? Or are multiple recordings being made?
Which settings have you configured under Record Settings – Loop Recording Duration? Perhaps you could provide screenshots of your settings?
How do you read the recordings? With the Innov app? If so, what steps do you take?
Does the SD card meet the specifications set by Innovv, meaning a write speed higher than U1?
During recording, how do the LEDs on the remote control light up? Are they off, on, or blinking (how fast do they blink)?
How have you connected the power supply?
When you read the SD card on a computer, which folders have been created and in which folders are there recordings?
To be sure, you could also reinstall the (latest) firmware.How did you contact Innovv? Via email or via the contact form on their official website?
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Hi Kev,
By ‘Just downloading from app toy android phone’, do you mean the Innovv app or another app?
What exact steps do you take to view the files?
During recording, what does the LED indicate? Which color(s) are flashing or not?
You can see in the app that recordings have been made; under Card Capacity, can you see that disk space is being used?
Did you format the SD card using the Innovv?
Does the SD card meet the specifications as stated by Innovv, with a write speed higher than U3?
Do you have the possibility to test with another phone?
The more info you provide, the better we can help you. -
Hi Chris,
If these two connections have continuous power, you can use them. However, you will still need a switched power supply.
If the TomTom Rider has a switched power supply, you can use that as well. You will still need a constant power supply.
See also the wiring diagram in the manual to see which power supply to connect to which cable.
Please ensure that the power supplies used are 12V and that the constant power supply can deliver sufficient current, at least 620mA.
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Hi Mike,
For the SD cards that Innovv recommends, I refer you to the Innovv webshop. If you search for Samsung here, you will find the SD cards that meet the requirements set by Innovv.https://innovv.com/search?options%5Bprefix%5D=last&q=samsung
innovv.com
Search: 9 results found for "samsung"
INNOVV creates advanced motorcycle safety systems, from dash cams and CarPlay displays to BSD solutions. Ride safer with premium technology designed for performance and reliability.
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Hi Norman,
Thanks for the feedback.
Have fun with the K3. -
Hi Norman,
You can also power the K3 via a USB power bank using this USB connection. If you do this, be sure to disconnect the DC converter first.
Additionally, you can connect the K3 directly to your computer using a USB cable to download the videos. My own experience is that not every computer accepts this USB connection. Whether this is due to the hardware of my computers or the Windows version, I have no idea. I never use this connection. -
Hi David,
I would like to hear if it worked with the K6.
If the picture is still not good, try setting a lower resolution. This is to rule out whether the phone/computer you are playing the video on is fast enough for a higher recording resolution. -
Hi Mingsect,
Good luck with the cleaning. I am curious how much dust got into the K5. -
Hi Mark,
Thanks for the feedback. So it is working as it should again, I understand.
It is possible that the N2 indeed remembers the last measured value. And the value is only refreshed when the pressure measurement changes. It is also possible that the pressure sensors only send a value when movement is detected. This is to save battery power. -
Hi Murray,
I removed the screen protector from my Nav VI myself. It was of no value to me and only caused problems. The touchscreen works even better without a screen protector. I think it is also a matter of keeping your screen clean to prevent problems.A screen protector isn’t the most expensive purchase, so it is worth trying it without one as well.
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Hi Kev,
I am wondering if the SD card was the problem, I’d like to hear about it. -
Hi Dean,
No Wi-Fi signal, how is your Wi-Fi timer set? It might be set to a time that is too short for you. However, when you turn on the K6, you should see the Wi-Fi signal for at least a few minutes.
Does the LED on the K6 show that the Wi-Fi is on after startup? If you are using an iPhone, try putting it in airplane mode and then try to establish a Wi-Fi connection manually.
It is also possible that the power supply cannot deliver enough power. In that case, the Wi-Fi module is not switched on (properly) either.