Hans
Forum Replies Created
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Hi Andrew,
Did you format the SD card on a computer or in the K7 using the app? An SD card that wasn’t formatted via the app can sometimes cause problems. Can you read the SD card on another computer? This is to see if the problem is with the recordings/SD card or with the computer.
Does the SD card have a writing speed higher than U1?
Are the recordings visible in the app?
By the way, I think 53MB for a recording is small. What resolution and bitrate did you set the K7 to? These might be set to a value that is difficult/impossible to play.
When I look at my K6 recordings, they are approximately 100MB for one minute for the front camera and 80MB for one minute for the rear camera. This at a resolution of 2560*1440 P30 (front) and 1920*1080 P30 (rear) with the highest bitrate. -
Hi William,
Turning off the accelerometer doesn’t affect the sensitivity of the G-sensor. It simply disables the display of the values.
In my experience, the cameras can be sensitive to the direction from which vibrations/shocks are detected. Therefore, you could consider mounting the DVR in a different position.
The center of the bike (e.g., under the seat) is where you’ll experience the least vibration from riding. You could also wrap the DVR in some foam to absorb shocks. Note that the DVR can dissipate heat. The DVR housing acts as a heat sink for the electronics. -
Hi Davide,
The meaning of the green LED depends on the blinking frequency. If it blinks 5 times in one second, there’s most likely something wrong with the SD card. If the green LED blinks less frequently, it’s not a problem. Could the power supply be (briefly) interrupted while driving?
To rule out a camera as the source of the problem, you can disconnect one camera. If everything works fine, reconnect this camera and disconnect the other camera.
What time did you set the Wi-Fi Active Duration to? The problem isn’t synchronized with this set time?
Perhaps unnecessary, but have you checked all connectors and wiring? Everything is secure and properly connected? Is the power supply voltage also good? Are you not using a Thunderbox, HexezCan, or something similar? -
Hi Pierre,
1. As far as I know, there are no different versions of the H5.
2. Correct. If you don’t turn off the H5 correctly, the last video recording may become corrupted. The SD card can also become corrupted, which can cause malfunctions with your H5. I advise you to turn off the H5 using the button on the top and only disconnect the power once the H5 is completely turned off. Also see point 11 under “Important” in the manual.
3. I don’t have any information about this.
4. Accident detection is not available on the H5. It’s not possible to filter whether the camera on the helmet moves due to an accident or the helmet wearer’s head movement.
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Hi Diego,
This is definitely not how it should be.
To be sure, you can check for any damage to the wiring. You can also disconnect the cameras one by one and see what happens.
But I suspect this will be a warranty issue.
If you purchased the N2 directly from Innovv, you can contact Innovv at [email protected] or submit a ticket at https://innovv.com/pages/submit-a-ticket
I’d like to hear if and how this has been resolved.innovv.com
INNOVV creates innovative motorcycle safety products that enhance your riding safety. Our products are the top choice for premium brand, high-end design, and reliable quality.
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Hi Isac,
The red and black wires should indeed have continuous voltage.
For the yellow wire connection, it’s best to measure ACC1 and ACC2 with a multimeter. I suspect one ACC provides voltage when you turn on the ignition but the engine hasn’t started yet, and the other ACC when the engine has started and is running. The preferred ACC is the one that comes on when you turn on the ignition without the engine starting. This way, you can use the K6 without the engine having to be running. -
Hi Dean,
It’s possible your phone doesn’t have the correct codecs.
Try installing the VLC media player app (www.videolan.org) and see if it plays the videos on your phone. -
Hi Davide,
I can’t say how the video distribution works to the app. So, whether a faulty camera also blocks the other camera from accessing the app, I have no idea.
If you disconnect the “faulty” camera, will you also not get a live feed from the other camera in the app? I don’t have a K7 myself, and I’m currently on a business trip, so I can’t test with my own cameras whether I get a live feed in the app with only one camera active.
However, I can say with certainty that the K7 has a reproducible problem and should be repaired/replaced under warranty. -
Hi Davide,
If I’m reading this correctly, the problem only occurs when you have the front camera connected. If this is definitely the cause of the problem, I would have the front camera replaced under warranty. Contact the seller for this. If you ordered the camera directly from Innovv, you can contact them at [email protected] or http://www.innovv.com/pages/contact
Just curious, does the front camera stay cool or does it get very hot? During normal use, the cameras can get a little warm.innovv.com
INNOVV creates innovative motorcycle safety products that enhance your riding safety. Our products are the top choice for premium brand, high-end design, and reliable quality.
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Hi Pierre,
If it’s a used device, I would thoroughly test it before buying. The only problem I know of with the H5 is that the battery capacity decreases over time. But if you connect it via USB, this isn’t an issue. Also, make sure the H5 has the latest firmware version. And check that the lens isn’t damaged.
The Innovv Gimbal Mount provides a secure attachment to your helmet. This gimbal mount offers good adjustment options.https://innovv.com/products/innovv-h5-gimbal-mount?_pos=12&_sid=27f610248&_ss=r
Enjoy your H5!
innovv.com
INNOVV creates innovative motorcycle safety products that enhance your riding safety. Our products are the top choice for premium brand, high-end design, and reliable quality.
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Hi Davide,
To make testing easier, I would try setting the G-sensor to a low setting or turning it off. This should put all the recordings in one folder.
Then see if you get any missing recordings. -
Hi Davide,
You can reduce the sensitivity of the G-sensor. This will result in fewer/no recordings being saved as ‘protected’. Aren’t the missing recordings in the subfolders mentioned? I’m also guessing you also have the Loop Recording Duration set to 1 minute.The K5 and K7 manuals are indeed slightly different.
In the K7 manual, “protect video” is listed twice in the LED indicators, which doesn’t make it any clearer. But when I look at my K3 and K5, they flash twice within one second if it’s a protected video.
Just to be sure, did you format the SD card using the Innovv? If you formatted the card using a computer, the K7 might have some difficulty with the SD card and might not respond properly.
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Hi Davide,
A slowly flashing green LED can indicate that a protected video is being recorded. This can happen, for example, if the G-sensor is set too sensitive and is therefore triggered by shocks or vibrations while driving.
Recordings can then be found in the ‘protected’ video folder.
See also the manual for an explanation of the LEDs on the remote control.
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Hi Mike,
The cause of the problem doesn’t always have to be the SD card. There are several other possible causes. It could be either software-related or hardware-related.
Furthermore, it’s difficult to diagnose a hardware-related issue remotely. -
Hi Isac,
Okay, good that you now know you need to use the ACC2 to connect the yellow wire of the K6.
Have fun with your K6.