[Hans]

Hi Mark,
I would first check all connectors to see if they are properly connected and have no (moisture) damage.
Also check the power supply connections. The fact that the power LED lights up blue when the engine is off and flashes when the engine is on is not a good sign. Have you connected the yellow wire properly to a switched power supply?
What happens if you remove the SD card, does the K3 boot properly? Also try reloading the firmware.

[Hans]

Hi Luke,
You could remove the rear camera and reinstall it. Maybe it was a loose/dirty contact.
Possibly also reload the firmware. It could be that the firmware has also become corrupted due to all the malfunctions, causing the rear camera to no longer work.
Also make sure that the cables are not too tight. Due to the vibration of the bike, tightly tensioned cables can also become defective.

[Hans]

Hi Luke,
I am not familiar with systems like the Thunderbox, ezCan and such. But it seems to me that you can set the Thunderbox to switch in some way. The fact remains that the Innovv cameras need a constant and a switched power supply. Therefore never connect the yellow and red wire together.
You could connect the K6 directly to your battery and let the yellow wire switch through the Thunderbox.

[Hans]

Hi Luke,
I think I see the source of the problem.
You have the yellow wire connected to the red wire. And that is a ‘no-go’ and the ultimate recipe for problems.
The red and black wires should be connected to a constant plus and minus. The yellow wire should be connected to a switched power supply.

[Hans]

Hi Luke,

It is recommended to only format the SD cards using the Innovv app. An SD card formatted with a computer can sometimes cause problems. Innovv cameras sometimes cannot handle an SD card formatted by a computer.

I suspect that the white wire is the same as the yellow wire. So the switch wire. You should use this. If the K6 is switched off suddenly because the voltage on the red and black wires drops, this will certainly cause problems. The current recording cannot be closed properly and the SD card can also become corrupted.

[Hans]

Hi Luke,
What setting did you use for ‘Loop Recording’?
And how do you format the SD cards?

How did you connect the yellow wire? Did you also connect the red and black wires to the Thunderbox? These are also switched by the Thunderbox?

[Hans]

Hi Roy,
Connecting to a brake light is not an option. After all, it only has power when you brake.
Lighting your number plate is a better option. Otherwise, it will be a search for which switched wire keeps power when starting.

[Hans]

Hi Roy,
I don’t know what AMPS stands for, so what the measurements are, no idea.
But the distances between the center of the screws are:

• horizontal 52 mm
• vertical 40 mm

[Hans]

Hi Roy,
When starting the engine, a lot of voltage is needed for the starter motor. That is why many accessories are temporarily switched off during starting.
I suspect that the navigation power is also switched off since the BMW navigation (=Garmin) has a battery and can therefore temporarily be without power.

I have connected the switched power to the connector for the top case on my BMW (k1600GT/2018). This connector is located under the pillion seat

[Hans]

Hi Jeff,
The K7 should also work with the Innovv app.
Videos should be viewable via ‘Camera Files’, watch directly from the camera or via ‘Local Files’ downloaded videos.
It could be that your phone does not have the correct codecs.

Anyway, you have your key-fob back and that is the most important thing.
Enjoy your K7.

[Hans]

HI Tomáš,
When the SD card is full, the oldest recordings should be automatically deleted on a FIFO (first-in-first-out) basis. This only works if the ‘Loop Recording Duration’ is set. If this is not set, the recording will stop when the SD card is full. The Wifi LED has no meaning when it comes to recordings. Only the camera LED indicates the status of the recording.

Formatting the SD card with a computer is not recommended. An SD card formatted by a computer is sometimes not processed properly by the Innovv camera. This can cause missing recordings and the K7 to restart. Therefore, always only format using the Innovv app.

For updating, watch this video. Video is about the K5 but the update procedure is the same for the K7. https://www.youtube.com/watch?v=sGvg1051gPI
The update is best performed with an SD card with a size of between 8 and 32Gb.

[Hans]

Hi Stephen,
With a voltmeter you can measure what a switched power supply is.
I would not use the power cable at your brake light. Then your K7 will only turn on when you use your brake. You must use a switched power supply that is switched with your ignition.
Your motorcycle dealer/garage can tell you which cable to use. The colors differ per motorcycle brand.

The SD card should be fine.

[Hans]

Hi Karl,
It is recommended to only format the SD card with the Innovv app. If you format the SD card with a computer, this can sometimes cause the Innovv camera to no longer handle the SD card properly.
The DVR getting hot is not good. Try mounting it in a different place where it can get more cooling. The housing of the DVR also functions as a heat sink, so if cool air can flow past it, this is recommended.
Using the ‘live view’ in the app, can you see that both cameras are working?
To rule out that one of the components is causing problems, you can, for example, disconnect a camera and then see what happens. If nothing changes, reconnect the camera and disconnect the other camera. You can also do this with the other components. This way you can rule out whether a component is defective.

[Hans]

Hi Karel,
The DVR can get warm, but it should not get hot.
Does the SD card meet the minimum specifications that Innovv sets? What have you tried yourself? Just a reset? Or also formatted the SD card using the Innovv app?
Do you perhaps have more information?

[Hans]

Hi Helge,
I’m glad that things have become clearer now.