[Hans]

Hi Peter,
You might be able to reload the firmware in the K7. Because if you have the exact same problem on both your phone and iPad, it seems to me that the problem is in the K7.
The changelog of the latest firmware version states ‘improve the issue of the app not displaying the video list.’

[Hans]

Hi Phillip,
The cameras of the N1 and the K3 have different connectors. These will probably not fit together.
In addition, the CMOS (heart of the camera) is also different. I suspect that you cannot interchange them. The K3 CMOS is a Sony Starvis 291. The N1 has a Sony Starvis IMX307.
So you will have to Google yourself whether these are technically interchangeable. Whether the firmware of the N1 is suitable for this….. I suspect not.

[Hans]

Hi Peter,
Could it be that your phone doesn’t have the right drivers to play MP4 files?
Do you have another app on your phone that you can use to check if you can play MP4 files? Try downloading VLC (Videolan.org) and see if it works now.

[Hans]

Hi Peter,
In which folder are the videos and photos stored? Can you see this on your iPad?
It is possible that the accident sensor is set too sensitive (G-sensor) and that is why the recordings are stored in the accident folder. Use the app to look in all these folders, see attached image.

When you connected your iPhone, in which folder did you look? In the Camera Files folder or in the Local Files folder?
You can only view Local Files if you have downloaded files from Camera Files first.
You can only view Camera Files if you have a wifi connection with the K7.

Sometimes iPhones have problems connecting to the Innovv cameras. It is then recommended to put the iPhone in Airplane mode and then manually connect the wifi to the iPhone. But I don’t think this is the problem with your K7.

[Hans]

Hi Don,
You see, the Innovv cameras always come in handy for unexpected moments. And it also saves money🙂.
A tip for a better night image: aim your camera a little lower so that the illuminated part at the top of the image does not appear in the image. This will make the dark part of the image clearer.

[Hans]

Hi Rick,
Do you have the possibility to test with another Android phone? This is to rule out that the problem is with your phone.
If I remember correctly, you can also perform a reset with the button on the DVR. Hold this button for about 10 seconds. I think everything is then reset to factory default. It is possible that the wifi code is not reset this way.
You can format the SD card in your computer. Format it as FAT32. As soon as everything works again, you can format the SD card again with the app.

[Hans]

Hi Rick,
Have you formatted the SD card and reinstalled the K2 firmware?
The firmware can be downloaded here https://innovv.com/pages/k2-firmware
It could be that after 4 years the SD card has become corrupted by all the read and write actions. This could also affect the firmware.
‘After things get complicated’, what happened then that made it complicated?
‘I have to enter the password but the one to open my laptop screen’, are you trying to connect with your laptop and not with your phone?
Have you tried giving the app all rights on jetefeloon? Settings – apps – Innovv – permissions.

• This reply was modified 5 months, 2 weeks ago by  Hans.

[Hans]

Hi Herman,
Thanks for sharing your video.
Also here the proof that the H5 functions well in less weather conditions.
As a tip I would like to give to switch on the EIS image stabilization once. You will see that the image becomes calmer, less shaking

[Hans]

Hi Terry,
If the camera starts blinking slowly, are recordings still being saved? Because blinking slowly would mean that a recording has been saved as ‘protected’. Because a factory reset is also performed, it seems to me that there could be a problem with the remote control. Because you can protect a recording with the remote control, but also perform a factory reset. Check whether the button on the remote control is functioning properly or is not stuck. Also check whether the plug of the remote control is properly connected and whether there is no moisture in it. There should be a small orange rubber ring in the connector to keep it waterproof. Also check this again with the front camera.
You can swap the front and rear camera to see whether the camera failure moves to the back. If so, then this problem is in the camera itself and not in the DVR.
Also check whether the power supply is sufficient. A supply voltage that is too low can also sometimes cause strange problems.
As a final tip, try updating the firmware again, if possible with a 32GB card.

[Hans]

Hi Herman,
A mounting system could be a solution. I am just curious about the forces that would be exerted on such a system because the H5 sticks out more and catches wind than an intercom system. Perhaps Innovv’s R&D would like to think about this.

With other camera systems I only see adhesive mounting systems.
My experience with adhesive plates is that you have to degrease the helmet very well. Preheat the place on the helmet where you are going to stick it with a hair dryer. Also heat the adhesive strip with a hair dryer. Then stick the adhesive strip and press firmly for a while. Do not immediately put a load on the adhesive strip.

[Hans]

Hi Alexander,
The length of the parking mode is equal to the length of the set loop.
Well, the cartoon. Look how many programs start with a ‘cartoon’. This also gives the program time to start.
If you have more comments about the app, manuals and software. You can better mail these directly to Innovv. Innovv does not always look at the forum and therefore does not always read all comments.

[Hans]

Hi Alexander,
Why wouldn’t Innovv keep the software in-house?
With open source it is no longer manageable

[Hans]

Hi Herman,
So the choice fell on the H5 after all.
I think you made a good choice. Now experiment with the settings of the H5? The EIS image stabilization settings in particular can have a visible effect. If this is activated, it can seem as if the H5 reacts slowly to fast helmet movements when you turn the helmet to the left or right.
I hope you have fun with your H5 (or your wife’s🙂).

[Hans]

Hi Alexander,
Everyone has their own preferences on how a file name is composed🙂.
Extra dots in a name can cause problems. It is not always clear after which dot the extension is mentioned. This can cause problems with Windows systems in my experience.
But perhaps Innovv will take your comment into account for development

[Hans]

Hi Alexander,
The sensitivity of the parking mode is not adjustable.
The G-sensor settings are only to adjust the sensitivity of accident videos.