[Hans]

Hi Charles,
Don’t you have the buttons at the bottom of the screen to take photos or protect a video? See the attached image.

[Hans]

Hi Charles,
How did you connect the power supply? Are the red and black wires continuously powered, and is the N2 switched by the yellow wire?
Are you using a Thunderbox, HexEzcan, or something similar to power the N2?

[Hans]

Hi Ben,
I’ve looked at your video files. I see that sometimes no seconds are missing, and other times a few seconds are missing.
Perhaps the K7 needs a little more time to free up space on the SD card when writing files if it’s full? To write a new file, an old file must first be deleted (first-in-first-out). This could be the cause of the missing seconds. To rule this out you could test with a full and an empty SD card

[Hans]

Hi Cameron,
I think this is only intended for data transfer and not to power the N2. I don’t have an N2 myself, so unfortunately I can’t test it myself.
But if the N2 can be powered by USB, you’ll need a power supply that can provide sufficient power.
If you manage to power the N2 via USB, please let me know.

[Hans]

Hi Karl,
I currently have no idea what the cause could be. Has it worked with your gloves before? I don’t have N2 myself, so I can’t test this myself.
I think it’s best to contact Innovv directly to resolve this issue: [email protected] or https://innovv.com/pages/contact
I assume you purchased the N2 directly from Innovv; if not, please contact your seller.

innovv.com

Contact

INNOVV creates innovative motorcycle safety products that enhance your riding safety. Our products are the top choice for premium brand, high-end design, and reliable quality.

[Hans]

Hi Steven,
It seems more likely that the DC converter is causing the problem.
If the K6 is still under warranty, you can contact the seller to see if you can claim a new DC converter under warranty.

[Hans]

Hi, Orfeo
You must turn off the K6 using the power button before disconnecting the power to the USB port. If the K6 is not turned off properly, it may prevent the last recording from being closed properly and therefore prevent proper playback. This can also damage the SD card, which can cause strange errors.

PS.
I’ve edited your message; the formatting in your message made it difficult to read.

[Hans]

Hi Anthony,
Thanks for the feedback, it’s appreciated. This also allows us to hear how things went.
Good to hear that it all worked out in the end and that you now have a properly functioning system again.
There will undoubtedly be Guzzi V7 riders, now or in the future, who would be interested in photos of the installation. So photos are welcome.
You can also create a photo album under your profile.

[Hans]

I don’t expect you to be able to download any faster. The Wi-Fi connection determines the download speed. You also need the Innov app to adjust the K6’s settings.
@Kevin, I’m still curious why you’re having issues with the app; see my previous questions.

[Hans]

Hi Steven,
The K6 doesn’t have parking mode. Therefore, it can’t be disabled in the app. The sensitivity of the G-sensor only affects accident recordings.
I suspect that there’s occasional leakage current flowing to the yellow wire, which then triggers the K6.
Can you check if the K6 still turns on spontaneously by disconnecting the yellow wire?

[Hans]

Hi Ben,
I suspect (I don’t have an N2 BMW version myself) that an SD card is only necessary if, for example, you want to store more music than the standard memory can accommodate. The same applies if you use a navigation app that uses downloaded maps (so it doesn’t work online).

[Hans]

Hi Karl,
Does the N2 work well without gloves?
Are you able to test it with different gloves? In my experience, with gloves on, it’s sometimes harder to feel if you’re touching the touchscreen correctly with enough pressure.
Are you using a screen protector?

[Hans]

Hi Orfeo,
It is recommended to format the SD card using the Innovv app. This ensures that the SD card indexing is correctly created for Innovv.

PS, I’ve edited your message again to remove all the formatting codes. Can you find out why these keep appearing in your messages? Perhaps you could try using a different browser when posting a new message.

[Hans]

Hi Karl,
I’m curious to see how it goes.
There are different types of touchscreens: pressure-sensitive and capacitive etc. This could be the difference between the N2 and the Carpuride. However, that doesn’t change the fact that the N2 should be operable while wearing motorcycle gloves.

[Hans]

Hi Kevin, Thanks for the info.
Does the app crash after 60%, or does it just stop the progress bar?
In principle, you don’t need to adjust any connection settings before using the Innovv app.
Do you have an antivirus or VPN running?
Have you reinstalled the app? But be sure to delete all app data before reinstalling. If any old data remains, this could affect the new app installation. You can delete all app data by going to Settings, then Apps. Then select Force Stop. Then go to Storage and select Clear Data. Only then select Delete. This will delete everything.
If you’d like, send me a K6 video. I’m curious what happens when I play it in the app on my phone (Also Samsung). Let me know and I’ll send you my email address.