[Hans]

Hi Andrey,
The firmware of the K6 does support the shutdown feature. I also have the K6 and it shuts down properly. As soon as the ignition is turned off, the K6 does not immediately turn off. The ongoing recording must be properly shut down by the K6, this can take a few seconds.
Can you use a multimeter to measure whether the yellow wire is actually voltage-free after the ACC power has been shut down? To be sure that there is no leakage current anywhere that prevents the K6 from shutting down.
It could also be that the power converter is defective. In this case, please contact Innovv via the contact form.

[Hans]

Hi Christopher,
A green flashing camera symbol does not indicate a connection problem. It means that there is no recording. See also the manual.
The cause may be that the SD card is not properly inserted, is defective or does not meet the requirements for an Innovv camera. Use an SD card of at least U3. Formatting is best done using the Innovv app.
You do not mention which brand/type of phone you are trying to connect to. iPhones sometimes have problems connecting to Innovv. In that case, the tip is to put your iPhone in airplane mode and manually make a wifi connection with the K3.

[Hans]

Hi Andrey,
Where and how did you connect the yellow wire?
The yellow wire must be switched contact, this wire indicates to the K6 whether the K6 should switch on or off.
The power consumption of the K6 in standby is very low. If a battery is drained by this low current below 12.5V, the LED on the power converter should flash red, see also the label on the power converter.

[Hans]

Hi Stephanie,
The part about the accident folder is my mistake. The H5 does not have an accident folder. I have also edited my previous message.
The red LED, is it on continuously or is it flashing?
After how much time does the H5 switch off? When the battery runs out, the H5 switches off automatically. With the highest resolution and bitrate I can record for about 3.5 hours. Wifi is then turned off because that is a big power consumer.
Did you format the SD card on a computer or in the H5 using the app? It is recommended to do this with the app. If you do this with a computer, it can sometimes happen that the H5 sees the card, but no longer writes files to it. This can also happen if you have put the SD card in the computer to download the video files.
What type of SD card are you using, a U1 or U3 class? U1 is a ‘slower’ SD card and is not recommended.

[Hans]

Hi Adam,
I suspect that the problem is caused by the K6 not being turned off properly.
Maybe test by first turning off the K6 with the on/off button on the K6 and then turning off your ZZR1400.

[Hans]

Hi Adam,

The date and time reset is not as it should be.
How do you turn off the K6? If you turn it off by removing the power supply, this could be a cause.
Could it be that a large peak or dip in the supply voltage occurs when starting your ZZR1400?
The DC converter is connected properly, red and black to constant plus and minus, yellow to a switched power supply?

[Hans]

Hi Vance,
Forum member Bob @Blepp is willing to help you via Facetime.

Bob writes:
“I’m a K7 owner in Canada three hours ahead of you. I’m happy to FaceTime with you on a second device so you can show me your screen. It may be something simple. Mine has been rock solid for a year. The WiFi name to choose starts with “K7”.

So you can contact Bob.

[Hans]

Hi Vance,
iPhones sometimes have trouble connecting to an Innovv camera.
What can help is to put the iPhone in Airplane mode and then manually connect to the wifi with the Innovv camera.

[Hans]

Hi Robo63,
I think I have the solution now.
The cause of your problem is that you have a VPN turned on before you connect to your K3. That is why the key at the top of the screen is visible. You must first turn off your VPN and then make a wifi connection with your K3.
I just tested this with my K3 and can generate exactly the same error message.

[Hans]

Hi Robo63,
This problem sounds familiar to me.
For me, the solution was to close all active apps after making the wifi connection with the K3.
Click on the 3 vertical lines at the bottom left of the ‘home’ screen of your phone. Then click on ‘Close all’. Then open the Innovv app.
I’m curious if this works for you.

[Hans]

Hi Charles,

You can power the N1 Pro with the USB C port.
Make sure you use a USB power supply that has enough power to power the N1 Pro. I tested with a USB power bank with a capacity of 10,000mAh. It should not matter whether or not you have inserted an SD card and whether or not you have connected cameras. My N1 Pro had an SD card installed and both cameras were connected.

[Hans]

Hi Maurizo,
Please ask your question in English (use Google translate for example). English is the main language on this forum due to international use. And also adjust the formatting of your text. It is again not easy to read due to the formatting used.

[Hans]

Hi Maurizio,
Would you translate your message into English?
Also, the formatting is not very clear to read.

[Hans]

Hi Jack,
Is this only shortly after switching off that you can no longer switch on the K6? Or is there a longer period of time between switching off and switching on again?
Do you also have this problem with a different battery/USB power supply?
Also try reflashing the firmware.

[Hans]

Hi Frank,
The K7 can only handle one wifi band at a time.
So you have to make a choice in advance, 2.4G or 5G.
With 5G you can download the videos a bit faster. But in my opinion it is still too slow if you want to download a lot of videos. Putting the SD card in your computer and then downloading is faster.