[Hans]

Hi Stephen,
Is it possible that your phone does not have the correct drivers/codec for .MP4 files?
Have you also tried recordings with a different resolution/bitrate?
Can you check whether you can play the videos with a different brand/type of phone? This is to rule out whether it is your phone or something else.
If necessary, I can send you an MP4 file to check whether you can play it.

[Hans]

Hi Gerry,
I mounted the ThirdEye at a height of 86 cm and aimed horizontally backwards.
I feel that the TE now responds better. But that is just a feeling and I cannot confirm this with measurements.
I do not think that the given values ​​are very strict, but Innovv must provide values ​​within which they can guarantee operation. In addition, ‘fixed’ values ​​give many users a clear idea of ​​where to mount the TE.
For my experience with the TE, see this link https://forum.innovv.com/forums/discussion/thirdeye-on-a-bmw-k1600gt/

[Hans]

Hi Stephen,
You can play the videos with the Innovv app.
But can you give more information about how you try to play the video? Please describe step by step what you do.
So please give as much information as possible. The more information, the better we can hopefully help you.

[Hans]

Hi Maurizio,
I suspect that the SD card is causing problems.
Do you want to format your SD card using the Innovv app. Then make new recordings and see what happens.
You should also keep in mind that the K7 is set to 2.4G, so transferring videos can take longer. This also means that it takes longer for them to become visible in the app under camera files.
The larger the video files, the longer it takes to send them. If the K7 is set to 2.4G, you could switch to 5G.

[Hans]

Hi Maurizio

Question 1:
Have you recently changed anything on the K7 or on the phone?
How do you try to watch the videos. Describe step by step what you do.

Question 2:
Regarding your audio problem, with which program do you play the videos?
What have you checked yourself?

Please provide as much information as possible for both questions and explain what you have tried yourself.

[Hans]

Hi Michael,
Your phone is probably already connected to another wifi network and will not search for another wifi network (Innovv Wifi). Unless you set all other wifi networks to not connect automatically and only set the K6 wifi as auto reconnect. Maybe it will work then, but then your phone must first lose the connection to the existing connection. You must then also always manually connect the other wifi networks.

[Hans]

Hi Jean,
Automatically starting the recording is one of the key features of the K7. This is controlled by the yellow wire.
Why would you choose to start and stop the recording yourself? It will happen to you that you forget this once and then miss that one recording that you did not want to miss.
You cannot start/stop the recording via the remote control. This is only possible with the app. Or you have to place a switch in the yellow wire.

[Hans]

Hi John,
Since the K6 only has a 2.4GHz wifi connection, the transfer speed is not high. If you have video recordings that are somewhat larger in size (higher resolution, longer loop recording), it can indeed take a bit longer for the app to show the recordings.
In my opinion, the wifi connection is only useful for adjusting settings with the app. For quickly viewing multiple recordings, the wifi connection is simply too slow.

[Hans]

Hi Eduard,
Maybe it was something simple, like the mute button🙂.
But it works, again, and that’s what matters.
Have fun with your K6.

[Hans]

Hi Eduard,
I assume that you have set both K6s the same.
If the microphone input were blocked, you should still hear on the recording that you are tapping the housing with a hard object. The microphone input is a small hole, so it can quickly become clogged with dirt.
You could still perform a hard reset:

• Switch on the K6
• Press and hold the power button for a long time (about 30 seconds)
• The red LED flashes 2x and then goes out again
• Restart the K6, K6 has been reset to factory settings.

If necessary, flash the firmware again after this reset. If you still have no sound, then I think there really is a technical problem with the microphone.

[Hans]

Hi Vjekoslav,
Do you have a VPN active? If so, turn it off.
Can you connect to your K3 with another phone (maybe an Android)? This is to find out if the problem is with the K3 or the iPhone.

[Hans]

Hi Carlos,
It is true that the cameras can get warm. But as warm as you measured is not good. You can always disconnect a component to see if this solves the problem. If so, then the component in question may be the cause of the problem.
In any case, I advise you to contact the seller of the RC6 to claim this under warranty.

[Hans]

Hi Andrei,
Too bad the DVR broke.
Since your K7 is not even a year old, you can try to claim it under warranty from the seller of the K7.
Hopefully you will have a working K7 again soon.

[Hans]

Hi Craig,
Can you give more info about what you have already checked?
Think about:

• is the power supply good?
• are all connectors properly connected?
• are the missing recordings not in the accident folder?
• is your SD card good enough for the recordings?
• can you check what happened at the moment the recording stops?
• etc.

[Hans]

Hi Vjekoslav,
Good that it works with the Android phone.
Now to find out why it goes wrong with the iPhone. Is there no virus scanner/firewall active on the iPhone?