Hi Bob,
Unfortunately, the Innovv app is not available for a computer (Windows & Mac).
A good alternative is Dashcam Viewer. Even with the free version, you already have more than enough features.
With Dashcam Viewer, you can play back your videos (picture-in-picture with both cameras). You can see where you have driven (map) and various graphs…

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Please contact the seller regarding this. They will be able to assist you further.
If Innovv was the seller, please contact them. You can find their contact details here:

https://innovv.com/pages/contact

Fortunately, those small SD cards are not expensive😉.

A small card is necessary due to the required file system, FAT32. This is because NTFS and exFAT are not suitable for flashing the firmware.

And you can still claim the K7 under warranty if the warranty is still valid.

Flashing the firmware can only be done using an SD card with a storage capacity between 8 and 32GB.

Flashing with an SD card larger than 32GB may cause problems, or the flashing may not be performed at all.

Hi Teglas,
You can re-flash the firmware without any problems.
See this link for how to do this. https://innovv.com/pages/innovv-k7-support

Hi Teglas,
If, despite swapping the (physical) cameras, the problem can be traced back to the DVR.
Regarding formatting the SD card, did you do that using the Innovv app or a computer? Formatting is best done using the app. Problems can sometimes arise with a card formatted using a computer as well.
Is the power supply voltage still sufficient…

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Hi Craig,

Perhaps Google can give you some more tips.
Once you have installed the K7 on your R1300 RS, could you perhaps post photos/videos of how you did it? You could help other R1300RS riders with this.
Good luck with your installation.

Hi Tom,

It is normal for the DVR to get warm; the housing acts as a heatsink for the electronics. And getting warm means that it is still safe to touch.
However, if the DVR becomes too hot to touch, that is not good. Especially if the motor has been off for quite some time, the DVR should not heat up any further. So, there is definitely…

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Hi Craig,

Maybe this link will be of some use to you?

https://innovv.com/blogs/naturality-test-blog/innovv-k7-meets-the-bmw-r1300gs-video-inside?srsltid=AfmBOopavjysxlsqM5ps_29zIFMjocpPwACjHK9Y32XHViYDkRILHWt5

Hi Tom,
It is possible that the camera has become defective. After all, it is technology that can fail.
Is the front camera still recording properly?
Check if the camera itself shows any damage. Are all connectors still intact, clean, and dry? Check if the rubber ring is still present in the connector; this prevents moisture from entering. Also…

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Hi C,
The sequence is determined by a combination of date, time, a sequence number, and an indication of the front/rear camera. All of this is combined in the naming of the video files. So you can identify a file quite quickly. See the image of a number of my K6 files.

I don’t know exactly how long the K6 retains its time/date. This also depends…

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Hi Teglas,

If the problem moves from the back to the front when swapping the front and rear cameras, the camera in question is defective.
If the problem persists at the rear despite swapping the camera, the issue must be sought with the DVR or cabling. Is the cabling undamaged and are the connectors still intact, clean, and dry?
The blinking of…

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Hi Trevor,
Have you set the ‘loop recording duration’ in the app?
If this is not set, the oldest recording is not overwritten by the newest recording. So if the card is full, no more recordings will be made. The card can also fill up if there are many ‘protected’ recordings. After all, protected recordings are not overwritten.

Hi Trevor.
What do the LEDs on the remote control indicate? You can see that the K7 starts up properly, right?
If you read the SD card (on a computer), can you see that both cameras are recording? It is possible that if one of the cameras has become defective, the K7 will no longer start up properly, and consequently, you will not see a Wi-Fi…

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Hi Martin,

The red and black wires must be connected to a continuous power. The yellow wire must be connected to an ignition-switched power supply. For the ignition-switched power supply, you can use, for example, your license plate lighting if it is always on when the ignition is on.

Hi Simon,

You can protect the ongoing recording from being overwritten by short pressing the button on the K6. However, there is a chance that you might not protect the recording you want to protect. For example, if you have set the loop recording to 3:00 minutes and you see something happen at 2:59 minutes and you are just too late to press…

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Hi Simon,
Thanks for the feedback.
So it looks like the problem has been resolved.
It just goes to show that even a best-quality SD card can become defective. An SD card is, in a sense, also an electronic component that can fail.
But the most important thing is that you can use your K6 again without any problems.

Hi Edward,
Thanks for the feedback.
It’s working again, enjoy the K7.

Hi Charles,
Thanks for the feedback.
It would have seemed more logical to me too if 1.8 came after firmware version 1.7. But the most important thing is that everything is working properly again.

Enjoy your N2.

Hi Edward,
Have you already tried synchronizing the time using the Innovv app?

Hi Shayne,
Thanks for the feedback.
It was indeed the interference caused by the Wi-Fi. I had completely forgotten about it because I’ve had my Wi-Fi timer set to 3 minutes for a long time now. I only review the footage when there is a good reason to do so. Additionally, the sound on the K6 isn’t super audio. So I had already accepted all the…

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Hi Shayne,
Have you tried a different bitrate/resolution yet? And what if you detach the rear camera?
I also have the fast ticking sound and the soft buzzing sound underneath with my K6.
My experience is that as soon as you start riding or the engine starts, the sound is completely drowned out by the ambient noise.

Hi Christopher,
Are you using a USB power supply that can deliver enough power? If not enough power can be delivered, the N3 won’t be able to boot up either.

Hi Harald,
If you often miss GPS data, check if the GPS module is working properly. Can you tell by the GPS LED while driving if you still have a fix?

To view the GPS information, you will have to open the file somehow (with an app/program). You can also use the free version of DashcamViewer for this.

As far as I know, no GPS data is stored in…

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The front camera contains the processor, and it gets warm.

The front camera can certainly get warm at a high resolution and bitrate setting, but not hot. You must be able to touch the front camera with bare hands at all times.

Hi Simon,

I sent you a PM…

Hi Simon,
Thanks for the feedback
So you can now continue with a working K7.
Have fun with your K7.

Hi Simon,

I am one of those users who uses it with a power bank. Additionally, I also use one with a DC converter in my car.
The fact that you have to turn on the K6 manually with a USB version is also a reminder that you must turn it off manually as well. Because if you remove the power supply before the K6 is turned off, the last recording…

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Hi Simon,
You also mentioned this question in another topic. See my answer in the other, more relevant topic.

There is no point in asking the question twice.

Hi Simon,

The USB version is intended to be connected via a power bank or something similar. So, for example, when mounting it on a bicycle.

With a USB power supply, the K6 does not start up automatically. After all, there is no switched power supply present to serve as a trigger for startup.

When mounting it on a motorcycle, you can use the…

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Hi Simon, Dan,

If you read the SD card in a computer, can you see if recordings are actually being made? From both the front and rear cameras?

It is possible that if one of the cameras is defective or not connected properly, the K7 cannot boot up properly. Consequently, no K7 Wi-Fi is visible. You could then swap the working camera with…

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Hi Christopher,
I believe this is intended only for Innovv technicians. With this connection, they can perform more technical operations than a normal user can.

Hi Karel,
Did the K7 work properly before? If so, can you check what has changed since these problems started? Does the SD card meet the specifications set by Innovv, meaning a write speed higher than U1? Are the missing recordings not stored in the protected videos or accident videos folder? And are all connectors still securely fastened and…

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Hi Robert,
Thanks for the feedback.
It is always nice to hear that Innovv has another satisfied customer. They want to and will continue to prioritize customer satisfaction.

Enjoy your (new) K7

Hi Ken,

This is caused by the camera resonating along with the vibrations of the motorcycle. This could be due to, for example, the cables being pulled too tight, or the camera being mounted on a plastic fairing part that can vibrate while riding. You might be able to prevent this wobble effect by placing the rubber rings between the Innovv…

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Hi Dan,

Have you already tried flashing the firmware again?
It is also possible that the button on the remote control is jammed, causing it to be pressed continuously. This can also cause a reboot.
Can you also measure the power supply voltage to see if it is correct? A power supply voltage that is too low can also cause a camera to get stuck in…

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H Thomas,
The sound quality of the K6 isn’t great. I can actually say it’s worthless. This is because the K6 has a small microphone opening behind the LED, and the wind blows hard over it with all the wind noise.

You can try sticking some foam over this opening, which can act as a ‘deadcat’. It’s a bit of trial and error to figure out what works…

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Hi Stephen,
I found your report on the Royal Enfield Forum; it’s a clear explanation. It’s good that you find the forum useful too. Hopefully, in the future, you can or will help other K6 users with tips and tricks. After all, this is a forum for and by Innovv users.

It’s also nice to see the videos from your area; it seems like a beautiful…

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Hi Stephen,
Thanks for the photo.

The sound quality of the K6 isn’t great. I can actually say it’s worthless. This is because the K6 has a small microphone opening behind the LED, and the wind blows hard over it with all the wind noise.
You can try sticking some foam over this opening, which can act as a ‘deadcat’. It’s a bit of trial and error…

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Hi PFM,
I mounted my microphone on my handlebars myself. In my situation, this is a position where the microphone is reasonably sheltered from the wind because I have a large dashboard and screen. As a result, I experience less wind noise. Make sure the foam cap stays on the microphone. Without it, you will have much more wind noise in your recording.

Hi Stephen,
Thanks for the link. I am definitely going to order a set as well.

Hi Stephen,
Thanks for sharing the info and photos.
I am curious how you like the other screws. Would you also like to see a photo and the link where you bought them?

Hi Stephen,
Downloading the video files via Wi-Fi is indeed not fast. Therefore, connecting the laptop directly to the K6 via Wi-Fi will not result in any speed improvement. The K6’s Wi-Fi is the limiting factor.

The fastest way is to insert the SD card into your computer and download the video files that way.

If you remove the back of the K6 and…

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Hi Ken,
The BMWs are and remain wonderful motorcycles.
Enjoy it thoroughly and have a great trip!

Hi Ken,

I own a BMW K1600GT myself. I took the switched power supply from the top case connector. I suspect this isn’t present on the RS1250. However, the license plate light power supply is also a good option.

The yellow wire draws no power, so this has no influence on the CANbus operation. Switching off can indeed take about 30 seconds on…

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Hi Ken,
The most important thing is that the red and black wires (i.e., the continuous power supply) maintain a continuous power supply.

The yellow wire is your control wire; it must therefore switch along with the motorcycle’s ignition.

If you do want to switch the continuous power supply, ensure that it is only switched off once the N2…

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Hi Simon,

You can try powering the K6 via the USB cable.
Make sure to connect a USB power supply/power bank with a capacity of at least 2Ah.

Is the fuse in the cable to the DC converter still intact?

Hi Simon
You can perform a factory reset by:

• Switching on the K6
• Press and hold the power button for a long time (approximately 30 seconds)
• The red LED flashes twice and then turns off again.
• Restart the K6; the K6 has been reset to factory settings.

Hello Simon

I have received your video files. Although the video files have a size between 12 and 32 MB, the content cannot be played. There is no video and no audio present.

Could it be that your SD card does not meet the specifications as stated by Innovv, requiring a write speed higher than U3? It is also possible that the SD card is…

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Hi

@INNOVV would you like to help brainstorm about this problem?