Hi Stephen,
Downloading the video files via Wi-Fi is indeed not fast. Therefore, connecting the laptop directly to the K6 via Wi-Fi will not result in any speed improvement. The K6’s Wi-Fi is the limiting factor.

The fastest way is to insert the SD card into your computer and download the video files that way.

If you remove the back of the K6 and…

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Hi Ken,
The BMWs are and remain wonderful motorcycles.
Enjoy it thoroughly and have a great trip!

Hi Ken,

I own a BMW K1600GT myself. I took the switched power supply from the top case connector. I suspect this isn’t present on the RS1250. However, the license plate light power supply is also a good option.

The yellow wire draws no power, so this has no influence on the CANbus operation. Switching off can indeed take about 30 seconds on…

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Hi Ken,
The most important thing is that the red and black wires (i.e., the continuous power supply) maintain a continuous power supply.

The yellow wire is your control wire; it must therefore switch along with the motorcycle’s ignition.

If you do want to switch the continuous power supply, ensure that it is only switched off once the N2…

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Hi Simon,

You can try powering the K6 via the USB cable.
Make sure to connect a USB power supply/power bank with a capacity of at least 2Ah.

Is the fuse in the cable to the DC converter still intact?

Hi Simon
You can perform a factory reset by:

• Switching on the K6
• Press and hold the power button for a long time (approximately 30 seconds)
• The red LED flashes twice and then turns off again.
• Restart the K6; the K6 has been reset to factory settings.

Hello Simon

I have received your video files. Although the video files have a size between 12 and 32 MB, the content cannot be played. There is no video and no audio present.

Could it be that your SD card does not meet the specifications as stated by Innovv, requiring a write speed higher than U3? It is also possible that the SD card is…

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Hi

@INNOVV would you like to help brainstorm about this problem?

Hi Christopher,

If I tested it correctly with my N3, you need both the Wi-Fi connection and the belltooth connection to use CarPlay/Android Car.
But it is possible that I was mistaken about that; I only recently started testing the N3 and still need to mount it on my motorcycle, so it has only been a workbench setup up until now.

Hi Simon,

While loading the video, the phone must maintain a Wi-Fi connection with the K6. It is possible that the Wi-Fi will be switched off once the set time for the Wi-Fi duration has expired. If this happens while downloading the video to your phone, you may receive an error message.

Unfortunately, the image you tried to attach to this…

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Hi Christopher,
The N3 requires your home Wi-Fi network for a firmware update.

To adjust settings using the Innovv app and download videos to your phone, you need to connect your phone to the N3’s Wi-Fi network. This is therefore the same as with the other Innovv cameras.

iPhones sometimes have trouble connecting to the Innovv cameras. The advice…

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Hi Jeff,
Just to clarify, are you talking about downloading videos, not downloading the firmware?

Can you show photos of what happens when you press the download button? For example, are you asked where you want to save the videos? What do you see happening in the app?

And were you also able to download the videos in the app as I described earlier?…

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Hi Bernhard,

If you are going to power the K6 with the USB cable, there are a few points to keep in mind:Before switching off the USB power, first switch off the K6 yourself. If the K6 is hard-shut down because the power is switched off, the last recording running may not be playable. Additionally, the SD card may become corrupted, which…

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Hi Jeff,
To download the videos, use the app; see my previous message above. The N2 therefore does need a Wi-Fi connection to your phone.

Hi Michael,

It is possible that the Wi-Fi LED has become defective. This does not affect the operation of the K7. You can potentially claim a new remote control under warranty if the K7 is still within the warranty period. But if the defective LED doesn’t bother you, just leave it as it is.

Hi Vygintas,
Thanks for the feedback, appreciated.

Hi Marco,
It looks like an XS9 connector, but not exactly.
On the other hand, if you are handy with AMP connectors or soldering, modifying the cable shouldn’t be a problem.
You could also inquire with Innovv whether the power cable is available separately. The cost won’t be an issue, and then you can modify this cable without any problem…

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Hi Simon,
Unfortunately, iPhones sometimes have trouble connecting to Innovv cameras. Putting the iPhone in airplane mode and then manually establishing a Wi-Fi connection can sometimes help. Because the K5 uses a different system than the K7, it is possible that the K5 works while the K7 does not in combination with your Apple equipment.

Do…

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Hi Chris,
This is a known problem with the N2 and N3.
I am also figuring out how to get this working on my N3.
I have already submitted a request to Innovv to look into this problem and possibly resolve it with a software update.

Hi Renato,
The case can get quite warm. The case also acts as a heatsink for the electronics.
Therefore, it is important that a free airflow can blow past the case.
Especially in warm weather conditions, good cooling is important. Additionally, with a higher bitrate and resolution, the processor has to work harder, thus drawing more power and…

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Hi Simon,
The K6 records in MP4 format by default. This cannot be changed in the app either.

You can perform a master reset by re-flashing the K6’s firmware. If a bug has crept into the firmware, it will be fixed. All settings will then also be reset to factory defaults. With the default factory settings, the K6 should create normal .MP4 files…

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Hi Vygintas,

Can you describe what you have already done to resolve the problem? That way, fellow forum members can help brainstorm a solution. For now, it is a guess to us what you have done.
The more info, the better we can help.

Regarding your forum post problem: I just logged in under your account and can post an answer and a reply without…

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And how do you do that on your phone?
Which web browser? Have you tried another web browser as well.
Do you have the option, when entering text, to choose between standard text or formatted text?

Hi Frank-Michael,
How do you post your messages?
From a web browser? Or do you copy text to your messages?
Do you do this on a phone or a computer?
The more information you provide, the better we can hopefully help you.

Hi PFM,

I think you should get creative and do some DIY. Maybe a polarizing lens from a GoPro and make something yourself with a 3D printer. https://tinyurl.com/5ydehxby

Do keep in mind that a polarizing filter also removes a significant amount of light. So your recordings will become darker and the image quality may…

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Hi PFM,
There is no standard extension cable for the microphone.
If you are handy, or have a handy acquaintance who can solder, they can extend the microphone cable by soldering a cable to it.

Hi Frank-Michael,

It is normal for the N2 to give you the choice of whether to use CarPlay or Android Auto. When this choice appears, the N2 does not know which type of phone to connect to, an iPhone or an Android. You therefore have to tell the N2 this, and you do so with this choice.

PS, could you please check how you post a message? Your…

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Hi Peter,

I still have one of the first K6 versions myself; it doesn’t come with a plate like that.
I’m guessing that it goes on the back of the connector, so on the cable side. It could be a modification that prevents the two screws from easily falling out of the connector. But as I said, it’s just a guess of mine. So it’s a matter of trial…

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Hi Robert,
Report the camera to Innovv for a warranty replacement.
It is possible that the DVR is getting warm. The housing also acts as a heat sink. Therefore, ensure that the DVR is not enclosed and can dissipate its heat properly. The DVR may get warm, but it should still be touchable. If the DVR is too hot to handle, something is wrong. It…

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Hi Aaron,
Let us know if the K7 continues to work well. And should the malfunction occur again, let us know as well. Even though everything is connected correctly, a ‘high-voltage cable’ from the motor can cause problems.
And if the K7 continues to function well, we wish you lots of fun with the K7.

Hi Jeff,
On my unit, there was a very thin plastic protective film on the radar unit. This could be easily pulled off. This film was only on the radar itself, so the square part. I suspect yours still has it on. In the photo, it looks like there is a bit of air under the protective film in the top left.

Hi Robert,
Keep us posted. Thorough and systematic troubleshooting sometimes takes some time, but it can certainly pay off.

Hi Robert,
I am curious to hear the further outcome.
It is possible that the SD card is the cause of the problem.
The 2-second blinking may be due to the G-sensor being set too sensitively. This results in unintended protected videos.

Hi Jeff,
Thanks for the detailed installation description. Other R1250RT riders will be able to make good use of this.
Regarding the annoying buzzer, my experience is that you don’t hear it at all while riding due to the wind noise around your helmet. I also wear ear protection. Even when I am standing still, I don’t hear it. On my bike, the…

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Hi Tim,
It is possible that the K7 firmware experienced a hiccup. To be safe, you can reinstall the firmware. Also, reformat the SD card after the firmware reinstall.
Set the loop recording duration to 3 minutes. Do this last step to rule out the possibility that the 1-minute setting caused the error.

Hi Charles,
I am curious about the solution. If it works, let me know.
We, as other forum members, can learn from this as well.

Hi,
The STL files can be opened in Fusion. I was unable to open the SKP files in Fusion, although Google states that it is possible. Perhaps it didn’t work because I am using Free Fusion.

Hi Jean François,

The green and blue LEDs have stopped flashing, but are they not lit at all anymore, or are they lit continuously?

It can take longer for the GPS to get a GPS fix for the first time after an update. Ensure the GPS has a clear line of sight to the satellites and give it some more time while you are not riding the motorcycle.

Hi PFM,

Thanks for sharing your creative efforts.
It is also great that you are willing to share the 3D files.
Perhaps other Innovv users will get creative ideas and want to share them here.

Hi Charles,
Is the touchscreen not damaged at the switch location?
Perhaps you could test this spot on the touchscreen with a different setting/function on the N2?

Hi Aaron,

It could be the power module, but you will only find that out if you replace it.
However, after reading back your findings and what you have tested, I am leaning more towards a problem with the K7.

In principle, a lithium-ion battery should not be a problem. The type of battery does not matter. What is important is the voltage and…

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Hi Alison,
Thanks for the feedback.
It’s good that you managed to get it working. So, placing the sensor on the tyre during pairing might be the correct sequence.
Enjoy your N2

Hi Aaron,
So it looks like one of the cameras is defective.
If you swap both cameras one by one, front and back, and you can be certain that one of the cameras is defective, you might be able to claim it under warranty if the warranty period has not yet expired.

Hi Ron,
I sent you a PM with info.

Hi Robert,
It is possible that if you have inserted the SD card into your computer once, it can no longer be processed correctly by the K7. Sometimes, changes may occur in the file management settings, resulting in the existing files being handled differently.

Therefore, my advice is that if the SD card has been read in a computer, you…

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Hi Radu,

So the problem is solved.
Enjoy your N3.

Hi Ron,
It would be better to submit this question to Innovv via email.
https://innovv.com/pages/contact

By the way, I am curious what you need this information for.

Hi Radu,

I assume the N3 is linked to your BMW. Does your BMW show miles?
To update, follow the instructions here: https://innovv.com/pages/n3-aftersale
Also, pay attention to the size of the SD card you are using for the update.

I am still waiting for my unit of the N3; hopefully, I will receive it soon and can then hopefully help you further.

Hi Nicholas,

Downloading the video files via Wi-Fi is indeed not fast. Therefore, connecting the laptop directly to the K6 via Wi-Fi will not result in any speed improvement. The K6’s Wi-Fi is the limiting factor.

The fastest way is to insert the SD card into your computer and download the video files that way.

If you remove the back of the K6…

Read more

Hi Nicholas,
At this moment, there is no better solution. You can submit this problem directly to Innovv by email or via the contact form.
The more people comment on this, the greater the chance that Innovv will include it in their product development.
https://innovv.com/pages/contact