Hi Mark,

Are you using the same power supply each time you try a different USB cable? Some power supplies are not recognized by Innovv cameras. In my experience, this tends to happen with power supplies that have a higher power output.

Hi Karl-Ove,
Unfortunately, this is not possible.

Hi Frank,

Pressing the button on the camera triggers a protected recording—essentially the same as an “accident” recording. In this case, a protected file should be saved from both the front and rear cameras, with the duration matching the setting you’ve configured in the app.

All things considered, I strongly suspect a hardware fault in your…

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Hi Alex,

Downloading video files via Wi-Fi isn’t exactly ideal…
The download speed depends on the quality of the Wi-Fi connection. Just because it’s 2.4GHz doesn’t mean you’ll achieve maximum speeds. Factors such as bandwidth congestion (multiple users on the same channel), the distance between your phone and the camera, the use of antivirus…

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Hi Frank,

You can configure the RC6 so that its Wi-Fi turns off automatically after a set amount of time. This eliminates any interference with your BMW’s Wi-Fi.

The switched wire (the yellow one) has no impact on the RC6’s Wi-Fi.

On my BMW K1600GT (2015), the top case connector includes a switched power supply (see…

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Hi Miguel Angel,

Good to hear that it worked out. Just to clarify, I was referring to the license plate light, not the indicator (turn signal) light. If it were the latter, the RC6 would keep turning on and off whenever you used your turn signal😉.

A soldered connection is still the best type of connection. Plus, you don’t have to cut any of the…

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Hi Frank,
Grounding the yellow wire serves no purpose. In fact, it could even cause strange issues, as an unwanted leakage current might begin to flow through the ground connection.

If you do want to use a switch, ensure that in one position it connects the yellow wire to a power source, and in the other position, it disconnects it from the…

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Hi Frank,
The yellow wire should not be connected to the ground.
The yellow wire must be connected to a switched power source—in other words, a wire that receives power when the ignition is turned on and loses power when the ignition is turned off.

Hi Simon,

You can replace the batteries by placing the wrench onto the sensor nut (2). Then, carefully unscrew the tire pressure sensor (1)—essentially, you are unscrewing the black cap from the sensor. You can now replace the coin-cell battery.

Hi Maciej,
Thanks for sharing your photos.
Other Panigale riders might find this useful.
Regarding the opening in the windscreen—is it original, or did you make that opening yourself?

Hi Angelo,
Thanks for the feedback.
Other N2 users might find this helpful if they encounter the same issue.
Enjoy your N2!

Hi Peter,

It might have to do with the combination of resolution/bitrate and having the correct VLC codecs on your computer.

Hi Peter,

What video/bitrate settings have you configured?
Does the SD card meet the specifications set by Innovv—specifically, a write speed higher than U3?
How are you viewing the videos? Are you using the app to view them directly from the camera, or are you viewing videos that have been downloaded via the app? Alternatively, are you viewing…

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Hi Davide,
The camera LED flashing slowly can also indicate that a “protected” video is being recorded. These are saved in a different folder—not in the “Continuous Videos” folder. Please check the other folders to see if they are there. It is possible that the G-sensor sensitivity is set too high.
When you turn off your motorcycle, you are…

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Hi Alex,
The flashing of the red and green LEDs can indicate various things; please refer to the manual for details.
Are you able to see all the recordings if you read the SD card on a computer?
Have you formatted the SD card using the Innovv app?
Have you set a duration for ‘Loop Recording’? If not, recording will stop once the SD card is full.…

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Hi Peter,
It’s a pity that the LED cannot be adjusted.

@INNOVV , is this something that could be addressed in a firmware update?

Hi Peter,
You could also direct your question straight to Innovv. You can do this via this link: https://innovv.com/pages/contact

After all, Innovv doesn’t always monitor the forum. They will undoubtedly be able to give you a definitive answer regarding the red LED.

Best regards from central Netherlands (Ede)

Hi Peter,
I don’t have an N2 myself, but rather an N3; on that model, you can turn off the LED by going to Settings (the gear icon) and selecting the ‘More’ option.
In the N2 manual (the standard version, not the BMW one), the only mention of a flashing red LED indicates a problem with the SD card. You might want to check your SD card. Are…

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Hi Innovv and Teglas,
Good to hear that a solution is on the way.
Teglas, I hope everything works out and you can get back on the road with a functioning K7. I’d like to hear how it all turns out.

Hi Gian Luca,

Are the old recordings protected files (e.g., incident recordings)?

Have you ever read the SD card on your computer? Sometimes, an SD card that has been accessed via a computer can no longer be processed correctly by the camera. This can prevent old recordings from being overwritten. Try formatting the SD card using the Innovv app…

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Hi Teglas,
It’s a shame things have turned out this way.
I’m not an Innovv employee myself, so I have limited influence over them. It’s currently the holiday season in China, so a reply might take a bit longer than usual.
It’s also unfortunate that you’ve had a bad experience with Innovv; given the number of users who operate the cameras without…

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Hi Teglas,
Did you buy the K7 directly from Innovv or through another seller?

@INNOVV , if Teglas bought the K7 directly from you, is there anything you can do for him?

Hi Ian,
Just make sure that the negative (-) wire you connect to the Thunderbox isn’t switched—leave it connected to the negative terminal at all times. Switching either the positive (+) or the negative (-) is a recipe for trouble.
But wouldn’t it be simpler to connect the negative (-) directly to the battery as well, since you’re connecting the…

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Hi Adam,
This could be due to sensor deviation.
Every pressure sensor has an inherent deviation; this is a characteristic of the components used.
Additionally, a difference in readings can occur if one measurement is taken after driving—when the tire is warmer—and the other is taken when the tire is cold; warm air expands, resulting in a higher reading.

Hi Adam,
Are you able to power other devices with your power source?
Do you have the option to test with a different power source? This is to rule out the power source as the cause of the problem.
When using the USB connection, have you disconnected the N2 from the power supply coming from your motorcycle?

Hi Adam,
Even though there is a card error, it is still possible for videos to be recorded. The error might be located in a different memory area than the one currently being used to write the video files.
Try formatting the card using the Innovv app.
It is also possible that the SD card is starting to fail; SD cards can malfunction, too.

Audio…

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Hi Alexander,
How did you format the SD card? Using a computer or the Innovv app? It is recommended to do this using the Innovv app.
What setting did you choose for the loop duration?
Loading the thumbnails can sometimes take a long time, especially if there are many of them. The loading process also depends on the Wi-Fi connection. Is it…

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Hi,
The DC converter does not cut off power when the voltage is too low; it simply prevents parking mode from being activated under low-voltage conditions.
Consequently, low voltage can certainly still cause problems—especially if the supply voltage is too low and the K5 is activated by the yellow wire being switched on.
There is no battery inside…

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Hi PFM,
Thanks for sharing the info.
This is a great solution for a dry environment.
What has your experience been regarding susceptibility to interference when recording at the highest resolution?

Hi John,
It is possible that the power supply for the BMW mount isn’t connected correctly. In principle, the N3 should switch on and off in sync with the BMW’s ignition. Please check that the existing power cable is properly connected. If you wait a little longer after turning off the ignition, does the N3 switch off then? With BMWs,…

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Hi Niklas,
It is possible that the problem is caused by the supply voltage being too low. I once had to reload the firmware on my K5 because the supply voltage had dropped below 10 volts, causing the firmware to become corrupted.
Are the red and black wires connected to a constant power supply? Switching the red and black wires is a recipe for trouble.

Hi Paul,

Do you have a way to measure the supply voltage? Are there any clear triggers for when the K7 switches off or on? For example, does it happen when the bike goes over a bump (loose connection), is ridden in the rain (moisture in the connector), or when you use the horn (wiring running near the horn, causing interference)?

Is it possible…

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Hi Charles,
Thanks for your message.
It’s always great to hear from an Innovv user about how satisfied they are.

Enjoy your N2.

Hi Lazaros,

The N3 is the brain of the system. If you remove the N3, nothing will be recorded.
The cameras for the N3 and the K7 are not interchangeable; the N3 and the K7 are two completely different systems.

Hi Steven,

You can use the Innovv logo to position the camera horizontally. The logo should be at the top of the camera.

Hi Miguel,

The radar has a wide field of view and only reacts to objects moving relative to the radar itself. Mounting it beneath the top case shouldn’t be a problem (though I don’t own an R1200GS myself, so I have no hands-on experience with this specific model). You can test for yourself whether the RC6 obstructs the taillight—making it…

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Hi James,

It is normal to hear beeps during startup.

It is possible that the 9V from the switched power supply isn’t sufficient for the RC6 to switch correctly. The 9V level might place the RC6 right at the on/off switching threshold, causing it to behave erratically. Could you connect the yellow wire to a switched power supply that provides around 12V?

Hi Graham,

The SD card does meet Innovv’s specifications—specifically, it has a write speed higher than U3.

Is it possible for you to test with a different SD card to rule out a faulty card?

A non-functional SD card shouldn’t affect the connection to your phone. Could you provide more details on how you are trying to pair the phone? Are you…

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Hi Jay,
Unfortunately, this is not possible.

The K7 records continuously, so recording is essentially always taking place. The difference between a standard recording and an incident recording is that the incident recording is not overwritten when the SD card fills up and older recordings are replaced.

Hi Graig,
Thanks for the comprehensive and detailed explanation of your installation on your BMW.
Other BMW R 1300 RS riders will find this very useful.

Regarding point 6: give the GPS a bit more time to get a fix the first time. The GPS module needs to lie horizontally with a clear view of the sky. The text on the GPS module must face upwards.

Enjoy your K7.

Hi Bob,
Unfortunately, the Innovv app is not available for a computer (Windows & Mac).
A good alternative is Dashcam Viewer. Even with the free version, you already have more than enough features.
With Dashcam Viewer, you can play back your videos (picture-in-picture with both cameras). You can see where you have driven (map) and various graphs…

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Please contact the seller regarding this. They will be able to assist you further.
If Innovv was the seller, please contact them. You can find their contact details here:

https://innovv.com/pages/contact

Fortunately, those small SD cards are not expensive😉.

A small card is necessary due to the required file system, FAT32. This is because NTFS and exFAT are not suitable for flashing the firmware.

And you can still claim the K7 under warranty if the warranty is still valid.

Flashing the firmware can only be done using an SD card with a storage capacity between 8 and 32GB.

Flashing with an SD card larger than 32GB may cause problems, or the flashing may not be performed at all.

Hi Teglas,
You can re-flash the firmware without any problems.
See this link for how to do this. https://innovv.com/pages/innovv-k7-support

Hi Teglas,
If, despite swapping the (physical) cameras, the problem can be traced back to the DVR.
Regarding formatting the SD card, did you do that using the Innovv app or a computer? Formatting is best done using the app. Problems can sometimes arise with a card formatted using a computer as well.
Is the power supply voltage still sufficient…

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Hi Craig,

Perhaps Google can give you some more tips.
Once you have installed the K7 on your R1300 RS, could you perhaps post photos/videos of how you did it? You could help other R1300RS riders with this.
Good luck with your installation.

Hi Tom,

It is normal for the DVR to get warm; the housing acts as a heatsink for the electronics. And getting warm means that it is still safe to touch.
However, if the DVR becomes too hot to touch, that is not good. Especially if the motor has been off for quite some time, the DVR should not heat up any further. So, there is definitely…

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Hi Craig,

Maybe this link will be of some use to you?

https://innovv.com/blogs/naturality-test-blog/innovv-k7-meets-the-bmw-r1300gs-video-inside?srsltid=AfmBOopavjysxlsqM5ps_29zIFMjocpPwACjHK9Y32XHViYDkRILHWt5

Hi Tom,
It is possible that the camera has become defective. After all, it is technology that can fail.
Is the front camera still recording properly?
Check if the camera itself shows any damage. Are all connectors still intact, clean, and dry? Check if the rubber ring is still present in the connector; this prevents moisture from entering. Also…

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