Hi Peter,

I still have one of the first K6 versions myself; it doesn’t come with a plate like that.
I’m guessing that it goes on the back of the connector, so on the cable side. It could be a modification that prevents the two screws from easily falling out of the connector. But as I said, it’s just a guess of mine. So it’s a matter of trial…

Read more

Hi Robert,
Report the camera to Innovv for a warranty replacement.
It is possible that the DVR is getting warm. The housing also acts as a heat sink. Therefore, ensure that the DVR is not enclosed and can dissipate its heat properly. The DVR may get warm, but it should still be touchable. If the DVR is too hot to handle, something is wrong. It…

Read more

Hi Aaron,
Let us know if the K7 continues to work well. And should the malfunction occur again, let us know as well. Even though everything is connected correctly, a ‘high-voltage cable’ from the motor can cause problems.
And if the K7 continues to function well, we wish you lots of fun with the K7.

Hi Jeff,
On my unit, there was a very thin plastic protective film on the radar unit. This could be easily pulled off. This film was only on the radar itself, so the square part. I suspect yours still has it on. In the photo, it looks like there is a bit of air under the protective film in the top left.

Hi Robert,
Keep us posted. Thorough and systematic troubleshooting sometimes takes some time, but it can certainly pay off.

Hi Robert,
I am curious to hear the further outcome.
It is possible that the SD card is the cause of the problem.
The 2-second blinking may be due to the G-sensor being set too sensitively. This results in unintended protected videos.

Hi Jeff,
Thanks for the detailed installation description. Other R1250RT riders will be able to make good use of this.
Regarding the annoying buzzer, my experience is that you don’t hear it at all while riding due to the wind noise around your helmet. I also wear ear protection. Even when I am standing still, I don’t hear it. On my bike, the…

Read more

Hi Tim,
It is possible that the K7 firmware experienced a hiccup. To be safe, you can reinstall the firmware. Also, reformat the SD card after the firmware reinstall.
Set the loop recording duration to 3 minutes. Do this last step to rule out the possibility that the 1-minute setting caused the error.

Hi Charles,
I am curious about the solution. If it works, let me know.
We, as other forum members, can learn from this as well.

Hi,
The STL files can be opened in Fusion. I was unable to open the SKP files in Fusion, although Google states that it is possible. Perhaps it didn’t work because I am using Free Fusion.

Hi Jean François,

The green and blue LEDs have stopped flashing, but are they not lit at all anymore, or are they lit continuously?

It can take longer for the GPS to get a GPS fix for the first time after an update. Ensure the GPS has a clear line of sight to the satellites and give it some more time while you are not riding the motorcycle.

Hi PFM,

Thanks for sharing your creative efforts.
It is also great that you are willing to share the 3D files.
Perhaps other Innovv users will get creative ideas and want to share them here.

Hi Charles,
Is the touchscreen not damaged at the switch location?
Perhaps you could test this spot on the touchscreen with a different setting/function on the N2?

Hi Aaron,

It could be the power module, but you will only find that out if you replace it.
However, after reading back your findings and what you have tested, I am leaning more towards a problem with the K7.

In principle, a lithium-ion battery should not be a problem. The type of battery does not matter. What is important is the voltage and…

Read more

Hi Alison,
Thanks for the feedback.
It’s good that you managed to get it working. So, placing the sensor on the tyre during pairing might be the correct sequence.
Enjoy your N2

Hi Aaron,
So it looks like one of the cameras is defective.
If you swap both cameras one by one, front and back, and you can be certain that one of the cameras is defective, you might be able to claim it under warranty if the warranty period has not yet expired.

Hi Ron,
I sent you a PM with info.

Hi Robert,
It is possible that if you have inserted the SD card into your computer once, it can no longer be processed correctly by the K7. Sometimes, changes may occur in the file management settings, resulting in the existing files being handled differently.

Therefore, my advice is that if the SD card has been read in a computer, you…

Read more

Hi Radu,

So the problem is solved.
Enjoy your N3.

Hi Ron,
It would be better to submit this question to Innovv via email.
https://innovv.com/pages/contact

By the way, I am curious what you need this information for.

Hi Radu,

I assume the N3 is linked to your BMW. Does your BMW show miles?
To update, follow the instructions here: https://innovv.com/pages/n3-aftersale
Also, pay attention to the size of the SD card you are using for the update.

I am still waiting for my unit of the N3; hopefully, I will receive it soon and can then hopefully help you further.

Hi Nicholas,

Downloading the video files via Wi-Fi is indeed not fast. Therefore, connecting the laptop directly to the K6 via Wi-Fi will not result in any speed improvement. The K6’s Wi-Fi is the limiting factor.

The fastest way is to insert the SD card into your computer and download the video files that way.

If you remove the back of the K6…

Read more

Hi Nicholas,
At this moment, there is no better solution. You can submit this problem directly to Innovv by email or via the contact form.
The more people comment on this, the greater the chance that Innovv will include it in their product development.
https://innovv.com/pages/contact

Hi Nicholas,

Does your SD card meet the specs set by Innovv? Write speed higher than U3.
Have you also formatted the SD card using the Innovv app? It is also recommended to format it after reading it on your PC.

I see that sometimes multiple recordings are made in a short time, e.g. June 22 16:25, while I believe your run time is set to 5 minutes.…

Read more

Hi Aaron,

It is possible that the K7 wiring is picking up an interference signal from the engine wiring somewhere. This can happen if wiring runs parallel to engine wiring that carries more power when the engine is running. For example, wiring for the alternator, ignition, etc.

It is also possible that if you have twisted the K7 wiring into a…

Read more

Hi Jean François,

As requested earlier, please ask your question in English.
And make your message easy to read. Due to all the formatting characters, it is very difficult to read.

Hi Jean François,

I don’t know which document you are referring to. Please provide a link…The attached screenshot is unreadable.

If you are unsure about connecting the K7, please connect it as stated in the manual. Connect the red and black wires to the battery and the yellow wire to a switched power supply. Connecting via power accessories…

Read more

Hi Jean François,

Before I answer your question, a comment on your message:

If you want a quick response, please ask your question in English. After all, English is the working language on this forum. You are asking for help from us, so we ask you to make some effort to translate your question.
Also, your question is difficult to read due to all…

Read more

Hi,

You can turn off the overlay using the Innovv app, so it is no longer visible on screen. The GPS data will still be stored in the metadata of the video files. Unfortunately, only the ‘Watermark text’ cannot be turned off.
You can also keep all data visible on screen and later use video editing software to crop the image so that it is no…

Read more

Hi PFM,

What do you mean by telemetry data? If you mean GPS data, then this is already included in the recordings by default.
The system is designed for two cameras, so a disconnected camera is not taken into account. You could also place the camera you are not using somewhere out of sight. If you do not connect a camera, you will also need to…

Read more

Hi Jeroen,
I would take the constant voltage directly from the battery.
You can get the switched voltage (yellow wire) from your license plate lighting, for example. This is always switched with the ignition. If you have a USB port on the dashboard, chances are that this is also switched.

Groet uit Ede.
Tja, je voornaam kom je niet vaak tegen op…

Read more

Hi Jeroen,
I recommend switching the N3 via the yellow wire.
This has the following advantages:

• You can’t forget to turn it on or off
• The N3 is always shut off properly
• Less chance of a dead battery. Power consumption isn’t much, but every little bit helps
• The screen doesn’t stay on unnecessarily if you park the motorcycle somewhere where the…

Read more

Hi Andrey,
Looking at the photo, the wiring is properly installed.
I am curious if it will continue to work properly with a new cable.

Hi David,
You don’t need to disconnect the K6 when charging the battery. After all, the battery charges while driving too 😉
Disconnecting is also not necessary if you use a CAN-bus battery optimizer.

Hi Ralph,
We’ll just wait for the app update.

Hi Andrey,
See my answers in the other topic where you also asked these questions.

Hi Andrey,
Does the cable move or vibrate a lot when you ride your motorcycle? Is the cable not tensioned too tightly?
Excessive movement or tensioning can cause a cable break. Pulling too hard on the cable to remove the SD card cover can also eventually cause a break.

Hi Andrey,
How is the Loop Recording setting configured? If you haven’t selected a loop time here, old recordings won’t be overwritten; if the card is full, recording will stop.

Hi Barry,
This is almost standard (on Android).

The K7 actually acts as a sort of hotspot. However, it doesn’t provide a connection to the internet, but to your K7. So your phone detects an active Wi-Fi connection but has no connection to the internet. Your phone always wants to connect to the internet, but it fails to do so, hence the…

Read more

Hi Ralph,
I am currently experiencing the same problem with my Samsung A56.
I have already reported the issue to Innovv.
I do still have an old version (2023) of the app lying around; I want to reinstall it on my phone soon to see if this works. If you are interested in this older version, please let me know via PM.

Hi Jeff,
Did it work properly before? If so, has anything unusual happened to the K7, your motorcycle, in the meantime? Did you have low battery voltage or other power supply problems?
Are normal video recordings still being made?
‘No recording on demand with the remote….‘ by this do you mean making a protected video? Because for normal recordings…

Read more

Hi Kev,
The clips should have the length you set in Recording settings – Loop Recording Duration.
Are your clips actually consecutive? Or are there time gaps between these clips? Because if they are so short, there is something more going on. If you are standing still, are the clips also this short?

Hi Murray,
I removed the screen protector from my Nav VI myself. It was of no value to me and only caused problems. The touchscreen works even better without a screen protector. I think it is also a matter of keeping your screen clean to prevent problems.

A screen protector isn’t the most expensive purchase, so it is worth trying it without one as well.

Hi Murray,
That indeed looks like the ghosting of the Nav VI.
With my Nav VI, ghosting was caused by grease stains on the touchscreen. After cleaning it thoroughly, the problem was gone.
Does the touchscreen still look intact? No bumps, dents, pits, or scratches?
Is there no dirt between the edge of the screen and the housing either?
Are the…

Read more

Hi Kev,
I am wondering if the SD card was the problem, I’d like to hear about it.

Hi John,
Did you use an external power supply that can deliver enough power, at least 2A?
Is there a rubber ring on the cover near the SD card slot? If not, moisture may have gotten into the K6.
You can charge a phone using the USB-C connection on the K6 power supply; if so, the power supply is fine.
Try starting the K6 without the rear…

Read more

Hi Kevin,
Have you given the app all the permissions it needs? Including viewing media (photos and videos)?

Hi Kevin,
Does your K7 only make one large recording now? Or are multiple recordings being made?
Which settings have you configured under Record Settings – Loop Recording Duration? Perhaps you could provide screenshots of your settings?
How do you read the recordings? With the Innov app? If so, what steps do you take?
Does the SD card meet…

Read more

Hi Kev,
By ‘Just downloading from app toy android phone’, do you mean the Innovv app or another app?
What exact steps do you take to view the files?
During recording, what does the LED indicate? Which color(s) are flashing or not?
You can see in the app that recordings have been made; under Card Capacity, can you see that disk space is being used?

Read more

Hi Dean,
No Wi-Fi signal, how is your Wi-Fi timer set? It might be set to a time that is too short for you. However, when you turn on the K6, you should see the Wi-Fi signal for at least a few minutes.
Does the LED on the K6 show that the Wi-Fi is on after startup? If you are using an iPhone, try putting it in airplane mode and then try to…

Read more