Hi Nicholas,
At this moment, there is no better solution. You can submit this problem directly to Innovv by email or via the contact form.
The more people comment on this, the greater the chance that Innovv will include it in their product development.
https://innovv.com/pages/contact

Hi Nicholas,

Does your SD card meet the specs set by Innovv? Write speed higher than U3.
Have you also formatted the SD card using the Innovv app? It is also recommended to format it after reading it on your PC.

I see that sometimes multiple recordings are made in a short time, e.g. June 22 16:25, while I believe your run time is set to 5 minutes.…

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Hi Aaron,

It is possible that the K7 wiring is picking up an interference signal from the engine wiring somewhere. This can happen if wiring runs parallel to engine wiring that carries more power when the engine is running. For example, wiring for the alternator, ignition, etc.

It is also possible that if you have twisted the K7 wiring into a…

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Hi Jean François,

As requested earlier, please ask your question in English.
And make your message easy to read. Due to all the formatting characters, it is very difficult to read.

Hi Jean François,

I don’t know which document you are referring to. Please provide a link…The attached screenshot is unreadable.

If you are unsure about connecting the K7, please connect it as stated in the manual. Connect the red and black wires to the battery and the yellow wire to a switched power supply. Connecting via power accessories…

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Hi Jean François,

Before I answer your question, a comment on your message:

If you want a quick response, please ask your question in English. After all, English is the working language on this forum. You are asking for help from us, so we ask you to make some effort to translate your question.
Also, your question is difficult to read due to all…

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Hi,

You can turn off the overlay using the Innovv app, so it is no longer visible on screen. The GPS data will still be stored in the metadata of the video files. Unfortunately, only the ‘Watermark text’ cannot be turned off.
You can also keep all data visible on screen and later use video editing software to crop the image so that it is no…

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Hi PFM,

What do you mean by telemetry data? If you mean GPS data, then this is already included in the recordings by default.
The system is designed for two cameras, so a disconnected camera is not taken into account. You could also place the camera you are not using somewhere out of sight. If you do not connect a camera, you will also need to…

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Hi Jeroen,
I would take the constant voltage directly from the battery.
You can get the switched voltage (yellow wire) from your license plate lighting, for example. This is always switched with the ignition. If you have a USB port on the dashboard, chances are that this is also switched.

Groet uit Ede.
Tja, je voornaam kom je niet vaak tegen op…

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Hi Jeroen,
I recommend switching the N3 via the yellow wire.
This has the following advantages:

• You can’t forget to turn it on or off
• The N3 is always shut off properly
• Less chance of a dead battery. Power consumption isn’t much, but every little bit helps
• The screen doesn’t stay on unnecessarily if you park the motorcycle somewhere where the…

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Hi Andrey,
Looking at the photo, the wiring is properly installed.
I am curious if it will continue to work properly with a new cable.

Hi David,
You don’t need to disconnect the K6 when charging the battery. After all, the battery charges while driving too 😉
Disconnecting is also not necessary if you use a CAN-bus battery optimizer.

Hi Ralph,
We’ll just wait for the app update.

Hi Andrey,
See my answers in the other topic where you also asked these questions.

Hi Andrey,
Does the cable move or vibrate a lot when you ride your motorcycle? Is the cable not tensioned too tightly?
Excessive movement or tensioning can cause a cable break. Pulling too hard on the cable to remove the SD card cover can also eventually cause a break.

Hi Andrey,
How is the Loop Recording setting configured? If you haven’t selected a loop time here, old recordings won’t be overwritten; if the card is full, recording will stop.

Hi Barry,
This is almost standard (on Android).

The K7 actually acts as a sort of hotspot. However, it doesn’t provide a connection to the internet, but to your K7. So your phone detects an active Wi-Fi connection but has no connection to the internet. Your phone always wants to connect to the internet, but it fails to do so, hence the…

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Hi Ralph,
I am currently experiencing the same problem with my Samsung A56.
I have already reported the issue to Innovv.
I do still have an old version (2023) of the app lying around; I want to reinstall it on my phone soon to see if this works. If you are interested in this older version, please let me know via PM.

Hi Jeff,
Did it work properly before? If so, has anything unusual happened to the K7, your motorcycle, in the meantime? Did you have low battery voltage or other power supply problems?
Are normal video recordings still being made?
‘No recording on demand with the remote….‘ by this do you mean making a protected video? Because for normal recordings…

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Hi Kev,
The clips should have the length you set in Recording settings – Loop Recording Duration.
Are your clips actually consecutive? Or are there time gaps between these clips? Because if they are so short, there is something more going on. If you are standing still, are the clips also this short?

Hi Murray,
I removed the screen protector from my Nav VI myself. It was of no value to me and only caused problems. The touchscreen works even better without a screen protector. I think it is also a matter of keeping your screen clean to prevent problems.

A screen protector isn’t the most expensive purchase, so it is worth trying it without one as well.

Hi Murray,
That indeed looks like the ghosting of the Nav VI.
With my Nav VI, ghosting was caused by grease stains on the touchscreen. After cleaning it thoroughly, the problem was gone.
Does the touchscreen still look intact? No bumps, dents, pits, or scratches?
Is there no dirt between the edge of the screen and the housing either?
Are the…

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Hi Kev,
I am wondering if the SD card was the problem, I’d like to hear about it.

Hi John,
Did you use an external power supply that can deliver enough power, at least 2A?
Is there a rubber ring on the cover near the SD card slot? If not, moisture may have gotten into the K6.
You can charge a phone using the USB-C connection on the K6 power supply; if so, the power supply is fine.
Try starting the K6 without the rear…

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Hi Kevin,
Have you given the app all the permissions it needs? Including viewing media (photos and videos)?

Hi Kevin,
Does your K7 only make one large recording now? Or are multiple recordings being made?
Which settings have you configured under Record Settings – Loop Recording Duration? Perhaps you could provide screenshots of your settings?
How do you read the recordings? With the Innov app? If so, what steps do you take?
Does the SD card meet…

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Hi Kev,
By ‘Just downloading from app toy android phone’, do you mean the Innovv app or another app?
What exact steps do you take to view the files?
During recording, what does the LED indicate? Which color(s) are flashing or not?
You can see in the app that recordings have been made; under Card Capacity, can you see that disk space is being used?

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Hi Dean,
No Wi-Fi signal, how is your Wi-Fi timer set? It might be set to a time that is too short for you. However, when you turn on the K6, you should see the Wi-Fi signal for at least a few minutes.
Does the LED on the K6 show that the Wi-Fi is on after startup? If you are using an iPhone, try putting it in airplane mode and then try to…

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Hi Chris,
If these two connections have continuous power, you can use them. However, you will still need a switched power supply.
If the TomTom Rider has a switched power supply, you can use that as well. You will still need a constant power supply.
See also the wiring diagram in the manual to see which power supply to connect to which cable.

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Hi Mike,
For the SD cards that Innovv recommends, I refer you to the Innovv webshop. If you search for Samsung here, you will find the SD cards that meet the requirements set by Innovv.

https://innovv.com/search?options%5Bprefix%5D=last&q=samsung

Hi Norman,
Thanks for the feedback.
Have fun with the K3.

Hi Norman,
You can also power the K3 via a USB power bank using this USB connection. If you do this, be sure to disconnect the DC converter first.
Additionally, you can connect the K3 directly to your computer using a USB cable to download the videos. My own experience is that not every computer accepts this USB connection. Whether this is due…

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Hi David,
I would like to hear if it worked with the K6.
If the picture is still not good, try setting a lower resolution. This is to rule out whether the phone/computer you are playing the video on is fast enough for a higher recording resolution.

Hi Mingsect,
Good luck with the cleaning. I am curious how much dust got into the K5.

Hi Mark,
Thanks for the feedback. So it is working as it should again, I understand.
It is possible that the N2 indeed remembers the last measured value. And the value is only refreshed when the pressure measurement changes. It is also possible that the pressure sensors only send a value when movement is detected. This is to save battery power.

Hi Mark,
Can you set the Wi-Fi timer on the N2 (using the Innovv App)? If this is possible, you could set it to a short time. On the K7, set the Wi-Fi timer to longer/continuous. After the Wi-Fi on the N2 is automatically turned off, only the Wi-Fi on the K7 remains.

Hi Mingsect,
It is strange that dust got into your lens. The K5 has an IP67 rating. So the K5 is supposed to be dustproof. Could it be that the rubber seal behind the SD card slot cover is missing?
You can open the K5 by removing the 4 Phillips screws at the top. It is fiddly work, but if you are handy, you can carefully remove everything…

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Hi Mike,
The SD card meets the specs set by Innovv. The K3 can handle SD cards up to 256GB and requires at least a U1 (UHS Speed ​​Class 1) or V10 (Video Speed ​​Class 10) rating or higher.
Did you format the SD cards using the Innovv app? If you format them using the computer, the K3 might not work well with the SD card.
The green camera LED,…

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Hi David,
The SD card specs are fine.
Which software are you using to view the images on the computer?
Do you have the same playback problem on another computer as well?
It is also recommended to format the SD card using the Innovv app. This ensures the SD card has the correct file indexing.
Good luck with building the new kitchen.

Hi Alan,
Which version of the N3 do you have and how did you connect the power supply?

Hi David,

I don’t know the specifications of the screws. I assume you mean the screws that provide access to the SD card.
You can contact Innovv. I think Innovv can supply you with the screws.
Contact Innovv can be done here https://innovv.com/pages/contact

Hi Alison,
When you go for a ride, does the pressure still show the wrong value?
What if you remove the sensor, temporarily remove the battery, then put the battery back in and place the sensor back on your wheel?

Hi Mark,
I don’t know what brand of phone you have. But on an Android phone, in the Wi-Fi settings, you can specify for each Wi-Fi connection whether or not it is allowed to connect automatically.
You could set up the connection with the N2 like this. However, if you start driving and want to connect to the N2, you will have to establish…

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Hi Doron,
Thanks for the feedback.
A simple solution…😉 But you can hit the road again with your K3.
Have fun with your K3

Hi Denise,
See also the user manual.
Please ensure that you use an SD card no larger than 32GB and formatted as FAT32.

A voltage that is too low can indeed cause problems. Perhaps this is also the reason why no recordings of the driving were made.

The Thunderbox does not switch off the yellow wire when you start driving? Because then the K3 switches off.
Perhaps there was also a (too) large voltage drop during starting, causing the K3 not to start up properly anymore.

Hi Norman,
I suspect your battery is starting to go bad. Can you measure it with a multimeter? I think the battery voltage has dropped below 12V.

Hi Pedro,
The point you need to pay attention to is that the RC6 is started up correctly. And perhaps even more importantly, that the RC6 is turned off correctly.
If the RC6 is not turned off correctly, this can cause problems. So always ensure that the RC6 is switched off via the yellow trigger wire.
Simply removing the power from the red and…

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Hi Pedro,
What you can do is place a switch in the yellow wire.
The sequence for switching on and off would then be:
Switch on:

• switch on motor (12 volts comes on)
• switch on the yellow wire using the switch
• RC6 turns on

Switch off:

• switch off the yellow wire with the switch
• wait until the RC6 is switched off
• switch off the motor (12 volts goes off)

Okay,…

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Hi Zahi,
You can then contact the seller on Amazon. If you purchased from Innovv via Amazon, contact them and mention that you made the purchase through Amazon.