Hi Teglas,
It’s a shame things have turned out this way.
I’m not an Innovv employee myself, so I have limited influence over them. It’s currently the holiday season in China, so a reply might take a bit longer than usual.
It’s also unfortunate that you’ve had a bad experience with Innovv; given the number of users who operate the cameras without…

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Hi Teglas,
Did you buy the K7 directly from Innovv or through another seller?

@INNOVV , if Teglas bought the K7 directly from you, is there anything you can do for him?

Hi Ian,
Just make sure that the negative (-) wire you connect to the Thunderbox isn’t switched—leave it connected to the negative terminal at all times. Switching either the positive (+) or the negative (-) is a recipe for trouble.
But wouldn’t it be simpler to connect the negative (-) directly to the battery as well, since you’re connecting the…

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Hi Adam,
This could be due to sensor deviation.
Every pressure sensor has an inherent deviation; this is a characteristic of the components used.
Additionally, a difference in readings can occur if one measurement is taken after driving—when the tire is warmer—and the other is taken when the tire is cold; warm air expands, resulting in a higher reading.

Hi Adam,
Are you able to power other devices with your power source?
Do you have the option to test with a different power source? This is to rule out the power source as the cause of the problem.
When using the USB connection, have you disconnected the N2 from the power supply coming from your motorcycle?

Hi Adam,
Even though there is a card error, it is still possible for videos to be recorded. The error might be located in a different memory area than the one currently being used to write the video files.
Try formatting the card using the Innovv app.
It is also possible that the SD card is starting to fail; SD cards can malfunction, too.

Audio…

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Hi Alexander,
How did you format the SD card? Using a computer or the Innovv app? It is recommended to do this using the Innovv app.
What setting did you choose for the loop duration?
Loading the thumbnails can sometimes take a long time, especially if there are many of them. The loading process also depends on the Wi-Fi connection. Is it…

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Hi,
The DC converter does not cut off power when the voltage is too low; it simply prevents parking mode from being activated under low-voltage conditions.
Consequently, low voltage can certainly still cause problems—especially if the supply voltage is too low and the K5 is activated by the yellow wire being switched on.
There is no battery inside…

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Hi PFM,
Thanks for sharing the info.
This is a great solution for a dry environment.
What has your experience been regarding susceptibility to interference when recording at the highest resolution?

Hi John,
It is possible that the power supply for the BMW mount isn’t connected correctly. In principle, the N3 should switch on and off in sync with the BMW’s ignition. Please check that the existing power cable is properly connected. If you wait a little longer after turning off the ignition, does the N3 switch off then? With BMWs,…

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Hi Niklas,
It is possible that the problem is caused by the supply voltage being too low. I once had to reload the firmware on my K5 because the supply voltage had dropped below 10 volts, causing the firmware to become corrupted.
Are the red and black wires connected to a constant power supply? Switching the red and black wires is a recipe for trouble.

Hi Paul,

Do you have a way to measure the supply voltage? Are there any clear triggers for when the K7 switches off or on? For example, does it happen when the bike goes over a bump (loose connection), is ridden in the rain (moisture in the connector), or when you use the horn (wiring running near the horn, causing interference)?

Is it possible…

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Hi Charles,
Thanks for your message.
It’s always great to hear from an Innovv user about how satisfied they are.

Enjoy your N2.

Hi Lazaros,

The N3 is the brain of the system. If you remove the N3, nothing will be recorded.
The cameras for the N3 and the K7 are not interchangeable; the N3 and the K7 are two completely different systems.

Hi Steven,

You can use the Innovv logo to position the camera horizontally. The logo should be at the top of the camera.

Hi Miguel,

The radar has a wide field of view and only reacts to objects moving relative to the radar itself. Mounting it beneath the top case shouldn’t be a problem (though I don’t own an R1200GS myself, so I have no hands-on experience with this specific model). You can test for yourself whether the RC6 obstructs the taillight—making it…

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Hi James,

It is normal to hear beeps during startup.

It is possible that the 9V from the switched power supply isn’t sufficient for the RC6 to switch correctly. The 9V level might place the RC6 right at the on/off switching threshold, causing it to behave erratically. Could you connect the yellow wire to a switched power supply that provides around 12V?

Hi Graham,

The SD card does meet Innovv’s specifications—specifically, it has a write speed higher than U3.

Is it possible for you to test with a different SD card to rule out a faulty card?

A non-functional SD card shouldn’t affect the connection to your phone. Could you provide more details on how you are trying to pair the phone? Are you…

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Hi Jay,
Unfortunately, this is not possible.

The K7 records continuously, so recording is essentially always taking place. The difference between a standard recording and an incident recording is that the incident recording is not overwritten when the SD card fills up and older recordings are replaced.

Hi Graig,
Thanks for the comprehensive and detailed explanation of your installation on your BMW.
Other BMW R 1300 RS riders will find this very useful.

Regarding point 6: give the GPS a bit more time to get a fix the first time. The GPS module needs to lie horizontally with a clear view of the sky. The text on the GPS module must face upwards.

Enjoy your K7.

Hi Bob,
Unfortunately, the Innovv app is not available for a computer (Windows & Mac).
A good alternative is Dashcam Viewer. Even with the free version, you already have more than enough features.
With Dashcam Viewer, you can play back your videos (picture-in-picture with both cameras). You can see where you have driven (map) and various graphs…

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Please contact the seller regarding this. They will be able to assist you further.
If Innovv was the seller, please contact them. You can find their contact details here:

https://innovv.com/pages/contact

Fortunately, those small SD cards are not expensive😉.

A small card is necessary due to the required file system, FAT32. This is because NTFS and exFAT are not suitable for flashing the firmware.

And you can still claim the K7 under warranty if the warranty is still valid.

Flashing the firmware can only be done using an SD card with a storage capacity between 8 and 32GB.

Flashing with an SD card larger than 32GB may cause problems, or the flashing may not be performed at all.

Hi Teglas,
You can re-flash the firmware without any problems.
See this link for how to do this. https://innovv.com/pages/innovv-k7-support

Hi Teglas,
If, despite swapping the (physical) cameras, the problem can be traced back to the DVR.
Regarding formatting the SD card, did you do that using the Innovv app or a computer? Formatting is best done using the app. Problems can sometimes arise with a card formatted using a computer as well.
Is the power supply voltage still sufficient…

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Hi Craig,

Perhaps Google can give you some more tips.
Once you have installed the K7 on your R1300 RS, could you perhaps post photos/videos of how you did it? You could help other R1300RS riders with this.
Good luck with your installation.

Hi Tom,

It is normal for the DVR to get warm; the housing acts as a heatsink for the electronics. And getting warm means that it is still safe to touch.
However, if the DVR becomes too hot to touch, that is not good. Especially if the motor has been off for quite some time, the DVR should not heat up any further. So, there is definitely…

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Hi Craig,

Maybe this link will be of some use to you?

https://innovv.com/blogs/naturality-test-blog/innovv-k7-meets-the-bmw-r1300gs-video-inside?srsltid=AfmBOopavjysxlsqM5ps_29zIFMjocpPwACjHK9Y32XHViYDkRILHWt5

Hi Tom,
It is possible that the camera has become defective. After all, it is technology that can fail.
Is the front camera still recording properly?
Check if the camera itself shows any damage. Are all connectors still intact, clean, and dry? Check if the rubber ring is still present in the connector; this prevents moisture from entering. Also…

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Hi C,
The sequence is determined by a combination of date, time, a sequence number, and an indication of the front/rear camera. All of this is combined in the naming of the video files. So you can identify a file quite quickly. See the image of a number of my K6 files.

I don’t know exactly how long the K6 retains its time/date. This also depends…

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Hi Teglas,

If the problem moves from the back to the front when swapping the front and rear cameras, the camera in question is defective.
If the problem persists at the rear despite swapping the camera, the issue must be sought with the DVR or cabling. Is the cabling undamaged and are the connectors still intact, clean, and dry?
The blinking of…

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Hi Trevor,
Have you set the ‘loop recording duration’ in the app?
If this is not set, the oldest recording is not overwritten by the newest recording. So if the card is full, no more recordings will be made. The card can also fill up if there are many ‘protected’ recordings. After all, protected recordings are not overwritten.

Hi Trevor.
What do the LEDs on the remote control indicate? You can see that the K7 starts up properly, right?
If you read the SD card (on a computer), can you see that both cameras are recording? It is possible that if one of the cameras has become defective, the K7 will no longer start up properly, and consequently, you will not see a Wi-Fi…

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Hi Martin,

The red and black wires must be connected to a continuous power. The yellow wire must be connected to an ignition-switched power supply. For the ignition-switched power supply, you can use, for example, your license plate lighting if it is always on when the ignition is on.

Hi Simon,

You can protect the ongoing recording from being overwritten by short pressing the button on the K6. However, there is a chance that you might not protect the recording you want to protect. For example, if you have set the loop recording to 3:00 minutes and you see something happen at 2:59 minutes and you are just too late to press…

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Hi Simon,
Thanks for the feedback.
So it looks like the problem has been resolved.
It just goes to show that even a best-quality SD card can become defective. An SD card is, in a sense, also an electronic component that can fail.
But the most important thing is that you can use your K6 again without any problems.

Hi Edward,
Thanks for the feedback.
It’s working again, enjoy the K7.

Hi Charles,
Thanks for the feedback.
It would have seemed more logical to me too if 1.8 came after firmware version 1.7. But the most important thing is that everything is working properly again.

Enjoy your N2.

Hi Edward,
Have you already tried synchronizing the time using the Innovv app?

Hi Shayne,
Thanks for the feedback.
It was indeed the interference caused by the Wi-Fi. I had completely forgotten about it because I’ve had my Wi-Fi timer set to 3 minutes for a long time now. I only review the footage when there is a good reason to do so. Additionally, the sound on the K6 isn’t super audio. So I had already accepted all the…

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Hi Shayne,
Have you tried a different bitrate/resolution yet? And what if you detach the rear camera?
I also have the fast ticking sound and the soft buzzing sound underneath with my K6.
My experience is that as soon as you start riding or the engine starts, the sound is completely drowned out by the ambient noise.

Hi Christopher,
Are you using a USB power supply that can deliver enough power? If not enough power can be delivered, the N3 won’t be able to boot up either.

Hi Harald,
If you often miss GPS data, check if the GPS module is working properly. Can you tell by the GPS LED while driving if you still have a fix?

To view the GPS information, you will have to open the file somehow (with an app/program). You can also use the free version of DashcamViewer for this.

As far as I know, no GPS data is stored in…

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The front camera contains the processor, and it gets warm.

The front camera can certainly get warm at a high resolution and bitrate setting, but not hot. You must be able to touch the front camera with bare hands at all times.

Hi Simon,

I sent you a PM…

Hi Simon,
Thanks for the feedback
So you can now continue with a working K7.
Have fun with your K7.

Hi Simon,

I am one of those users who uses it with a power bank. Additionally, I also use one with a DC converter in my car.
The fact that you have to turn on the K6 manually with a USB version is also a reminder that you must turn it off manually as well. Because if you remove the power supply before the K6 is turned off, the last recording…

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Hi Simon,
You also mentioned this question in another topic. See my answer in the other, more relevant topic.

There is no point in asking the question twice.

Hi Simon,

The USB version is intended to be connected via a power bank or something similar. So, for example, when mounting it on a bicycle.

With a USB power supply, the K6 does not start up automatically. After all, there is no switched power supply present to serve as a trigger for startup.

When mounting it on a motorcycle, you can use the…

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